Job Description
The Hampton Inn & Suites located at the Boise Spectrum is looking to add to our hospitality family! This hotel is perfectly located next door to thriving restaurants and entertainment at the Boise Spectrum Center. This hotel runs on Hamptonality, wondering what Hamptonality is? Come see what it is all about!
Summary
At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.
Benefits
Travel Perks
Optional Daily Pay
Health/Life Insurance
401k
Paid Time Off
Dental/Vision
Employee Assistance Program
Referral Program
Your Role
As Housekeeping Supervisor, you’ll oversee and coordinate daily operations of the housekeeping and laundry teams. You’ll lead room inspections, manage inventory, support training, and ensure service levels meet brand expectations and guest satisfaction goals. This role is ideal for someone who leads with Integrity, brings Grit to every shift, and builds teams that are Stronger Together.
What You’ll Do
- Manage daily operations of the housekeeping and laundry teams, including task assignments and scheduling
- Support recruitment, onboarding, and team development, including regular coaching and performance feedback
- Track and manage inventory levels for linens, guestroom amenities, cleaning supplies, and chemicals
- Conduct daily room and public area inspections to maintain quality and brand standards
- Supervise cleanliness in guest rooms, corridors, public spaces, meeting rooms, back-of-house areas, and service closets
- Ensure timely response to maintenance issues; collaborate with engineering to resolve safety or facility concerns
- Handle guest concerns and service recovery opportunities professionally and promptly
- Maintain and manage Lost and Found procedures
- Conduct departmental meetings and assist with payroll preparation and labor management
- Support the implementation of deep-cleaning programs and brand-specific cleaning protocols
- Maintain accurate MSDS records and ensure team compliance with safety and sanitation regulations
- Uphold RRH policies, appearance standards, and property-specific procedures
- Other duties as assigned by supervisor or management
Knowledge, Skills & Abilities
- Thorough knowledge of housekeeping and laundry operations, including equipment and chemical safety
- Strong organizational and leadership skills, with the ability to prioritize, delegate, and follow through
- Exceptional communication skills and ability to coach a diverse team
- Proficiency in English required; bilingual (preferably Spanish) is a plus
- High attention to detail, with the ability to conduct quality inspections
- Comfort working in a fast-paced, service-driven environment
- Ability to use basic computer applications for scheduling, inventory, and reporting
Education & Experience
- High school diploma or GED required
- 2–4 years of housekeeping experience in hospitality required
- Previous supervisory or lead experience strongly preferred
- Experience with branded hotel standards is a plus
Additional Information
Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs.
E-Verify
Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.
103RRHBOISP