Traffic Coordinator - Onsite

Job Title: Traffic Coordinator – On Site
Job Location: Rio Rancho, NM

We have an exciting opportunity for an on-site Traffic coordinator to manage multiple levels of customer interaction and serve as a point of contact to our DGF customers. This position will be based at the customer location in Rio Rancho, NM. 

Key Responsibilities:

• Develops relationship with allocated customers
• Participates in joint meetings with internal customers if necessary
• Accepts all orders (from customer or overseas office) and processes them for handover to operations
• Proactively informs customer on shipment status, exceptions, and provides intermediate updates on incident solution
• Provides spot quotations, follow up, and help to bring best solution to the customer
• Takes and handles customer inquiries, e.g. Track and Trace
• Processing all Integrated Shipping Memos (ISMs) for US exports from the site
• Ensure record retention process per Service Letter Agreement (SLA)
• Collaborates closely with carrier’s operations and cross functional groups on site for smooth handling of shipments and continuous updates
• Other duties as assigned

Skills / Requirements:

• Strong MS Office skills such as Excel, Word and Outlook
• Ability to identify and meet customer needs in a pleasant and friendly manner
• Excellent customer service experience and abilities
• Very strong communication skills (oral and written)
• SAP experience is a plus
• Knowledge of International Supply Chain / Logistics / Freight forwarding industry is preferred but not required

Pay Range: $21.23 - $28.31/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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