Job Description
Position: Waste Operations & Customer Account Manager
Grade: K
Contract Type: Permanent (Full-Time)
Shift patterns: Mon-Fri 37.5hrs per week (09:00-17:00)
Hybrid: 3-4 days on site / 1-2 WFH
Location: Southeastern Region
Customer Contract: EnviroSolutions ( Waste Management)
We are looking for Operations & Customer Account Manager to manage South / South East DHL Waste Managment activity with our multiple sites
Role Purpose:
- The purpose of the role is to manage the successful delivery of waste & recycling services to EnviroSolutions customers.
- Responsible for multiple accounts the role holder will build and maintain successful relationships with key stakeholders within the customer business to ensure satisfaction levels are high.
- Having P&L ownership of the account they will identify and deliver against a continuous improvement plan to maximise value for both the customer and DHL.
- The role holder will also identify and develop organic growth opportunities and play a lead role in renewal strategies.
Accountabilities:
- Develop and leverage constructive relationships with key account contacts
- Continuously review business potential for area of responsibility and identify improvement and business opportunities
- Develop, commercialise and deliver innovative solutions - identifing and converting potential organic growth opportunities
- Conduct or support research meetings with customers to understand their business requirements and objectives
- Collaborate with internal functions that support the customer satisfaction and growth processes (Solution Design, Operations, HR, IT, Real Estate, Legal/ Finance etc), to gather information and coordinate actions to support bid submissions
- Work closely with the customer operations team (ensure quality, improve performance) and deliver positive renewal strategies and results
- Participate in best practice sharing between within Supply Chain Services community
- Map and assess stakeholders within assigned target accounts - building relationships at multi level
- Maintain positive customer relationships and Contribute to the Continuous Improvement agenda
- Collect customer feedback and participate in internal and customer reviews
- Support project implementation and budget management processes as appropriate
- Support completion of Business Cases, indicative costings and customer contracting, as appropriate
- Ownership of account P&Ls for identified waste accounts
Requirements:
- Experience of the Waste and recycling sector - essential
- Experience of working within waste operations and managing customer contracts - essential
- Reverse logistics/supply chain management experience - desirable
- Proven experence in waste segregation
- 3 years + account management experience - essential
- Customer relationship management exposure - essential
- Strong Problem solving skills - essential
- Excellent networking and relationship building capability - essential
- Experence in Virgin matreial reduction and reduction in Carbon foot print
- Presentation Skills - essential
- Happy to be traveling to sites 2-3 times a week (South East Region)
Why Join us:
- Free parking and on-site canteen
- 33 days annual leave with the option to buy additional days
- Discretionary bonus based on performance
- We're happy to talk about flexible working – just ask about alternative patterns at interview
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
- Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
✅WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
✅BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 01/06/26 . Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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