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Customer Relations Specialist
Hoofddorp, Noord-Holland, Netherlands; Hoofddorp, Noord-Holland, NetherlandsPosted Yesterday
Job Description
At DHL Global Forwarding in Hoofddorp, we make sure import shipments from all over the world enter the Netherlands smoothly and efficiently. As a Customer Relations Specialist, you are the primary point of contact for our customers and the essential link between every party involved in the import process.
From the moment a shipment is airborne to the moment it reaches the customer, you’re in control. You liaise with customers, carriers, airlines, customs, colleagues across the globe, and your own on-site team. You proactively track shipments, identify irregularities, and resolve issues the moment they arise.
Because import operations run 24/7, we’re looking for someone who’s flexible and willing to work in rotating shifts, including occasional weekend shifts.
Your Responsibilities
- Managing import shipments from A to Z: from arrival notification to final delivery
- Daily communication with customers, carriers, airlines, customs, and internal teams
- Proactively informing customers about shipment status, lead times, and special situations
- Administrative updates in our system (CW1) and ensuring accurate billing
- Processing rates, handling claims, and identifying improvement opportunities
- Maintaining strong customer relationships and spotting commercial potentials
Why You’ll Enjoy Working in Hoofddorp
- You’ll be close to Schiphol Airport—the beating heart of import logistics
- Dynamic shift work, including occasional weekends—no two days are the same
- A supportive, close knit, international team that grows together
- Plenty of learning and growth opportunities—airfreight experience is a plus, not a requirement
- Possibility to work hybrid in the long run
- Lots of freedom to take initiative and improve processes
You Bring
- Customer focus, eagerness to learn, and a drive to grow
- Flexibility to work in rotating shifts and occasionally in weekends
- The ability to multitask and set clear priorities
- Strong Dutch and English communication skills
- At least MBO-level work and thinking
- Preferably experience in logistics or airfreight—or strong motivation to learn
What We Offer
- Full-time position with rotating and occasional weekend shifts
- Salary according to CAO scale 7: €2,800–€3,500, depending on experience
- Travel allowance
- 25 vacation days (based on full-time employment)
- Personal choice budget via CAO à la Carte (extra leave, cash-out, or study budget)
- A workplace at the world’s No. 1 logistics service provider
- Active support for your professional development and growth