AFR Cross Trade Gateway Controller

AFR Cross Trade Gateway Controller

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who lands Legendary deals?  You do.. DHL Global Forwarding has an opening for an AFR Cross Trade Gateway Controller in Johannesburg, South Africa.

Build and Develop trade lane consolidations for South African export traffic. Engage with the Global DGF network to promote and develop the Gateway for neighboring countries and local coastal branches. Coordinate day-to-day operations within the Airfreight Gateway. Assist & support ACC Manager in rate & capacity procurement as required

Join us in connecting people and improving lives!

In this AFR Cross Trade Gateway Controller position

AFR Gateway Responsibilities:

• Coordinate the day-to day operations within the airfreight Gateway
• Managing and executing consolidated bookings for local or international moves through the Gateway
• Actively drive & manage consolidation program to optimize product profitability & growth
• Build relationships within the DGF network to promote the DGF Gateway
• Act as primary contact & support network for inquiries related to the Airfreight Gateway
• Ensure good relationships on the day-to-day work with carriers and sub-contractors at country level
• Ensuring accurate tariffs application on all shipments billings.
• Handle customer complaints and enquiries.
• Provide high levels of customer service with a sense of urgency.
• Assist Airfreight Gateway Manager to meet department targets.
• Maintain excellent relationships with suppliers
• Responsible for identifying performance issues of suppliers and propose solutions to improve/correct performance
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Sets, communicates and monitors indicators of consolidation efficiency
• Ensures route planning and capacity allocation in country
• Supports negotiation of key contracts with carriers
• Assist to evaluate airlines and subcontractors operational performances to achieve operation excellence
• Escalates local carrier performance issues to Carrier Management when required
• React to market changes & environment by helping to redesign product offering
• Perform regular process reviews with the Gateway Manager to ensure compliance with
• company standards & processes
• All other tasks that can be relevant to the development and operation execution of the Gateway department
• Receive Estimate from Client and Send Estimate to Custom and follow-up with customer
• Check Quote Shop for rates loaded If no rates available in Quote Shop request rates from origin station
• Request SLI from customer if estimate approved
• Arrange Quick booking on CW and send request to origin to arrange
• Receive booking confirmation from origin station within 48 hour and send to client
• Request draft HB from origin, quality check and send to customer for approval, confirm to origin once approved
• Request commercial invoice from Customer that must be used for import certificate application ECTN/BSC/CNCA.
• Quality Check ETA details provided by origin station with shipping and ETA details and update customer
• Invoice shipment based on estimate or rate agreements / process billing to local customer and / or bill back origin station
• Updating Mandatory milestones CW1
• Contact customer and assist them will ALL QUERIES including lanes that are not being handled by DGF ZA.
• Communicating with Top management from DHL origin and destination, suppliers, consignees, shippers, CSI, Sales for specific customers
• Understanding origin and destination rules and regulations for Africa Countries.
• Updating SOP for any new requirements for African Countries

Now, here is what we need from you!

·  Extensive knowledge of Air Freight Logistics and Operations

·  Global Logistics and Geographical knowledge

·  Strong Communication skills (both written and verbal)

·  Ability to identify and meet customer needs in a timely, pleasant, and friendly manner

·  Commercial attitude

·  Good administration skills

·  Results driven and attention to details

·  Computer and Microsoft Office Literate

·  Basic Financial Acumen (Revenue, Cost, Gross Profit, etc)

·  Weekend Overtime if required

·  Must have a Grade 12

·  Preferable tertiary education including diploma an advantage.

·  CAT6 DG certificate preferred

·  Preferred Cargowise experience

We offer:

·  Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.

·  Possible further career development

·  Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.