Job Description
SUMMARY
Receives callers at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Greets showroom customers and determines the nature of their visit.
Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson.
Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
Communicates with callers and visitors in a professional, friendly, and efficient manner.
Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet, or other method established by the dealership.
Enters data into prospect tracking system and runs prospect reports for managers weekly.
Communicates messages to the appropriate parties in a timely manner.
Types memos, correspondence, reports, and other documents.
Assists F & I manager
Assists with clerical duties as requested.
Maintains snack table.
Maintains a professional appearance.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School Graduate
LANGUAGE SKILLS
Very Strong Communication skills
MATHEMATICAL SKILLS
Basic math
REASONING ABILITY
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.