Job Description
SCHEDULE: 40 hours, Monday – Friday, 10:00 a.m. - 6:30 p.m., may include nights and/or weekend hours as needed
Pays $61,464.00 - $66,100.12 annually DOE (Salary ranges provided are based on relevant experience and skill set)
LOCATION: 444 Harrison Ave, Boston MA and other Pine Street Inn sites as needed
SUMMARY OF THE POSITION:
The Triage Supervisor will work in collaboration with the other Triage Management to oversee the Triage Team. Triage is responsible for engaging new guests in a triage assessment process which is designed to determine a guest’s immediate level of need and assertively moves the guest to safe housing. The Triage Supervisor will work with the Triage clinical team and community providers of health and behavioral health services to coordinate care plans which do not rely on emergency shelter when other more appropriate medical and behavioral health services should be explored and utilized. The Triage Supervisor will work within a best practice framework of Harm Reduction, Motivational Interviewing and Trauma-informed Care and, whenever possible, will provide support toward family reunification and mitigating barriers to securing alternative options for safe housing.
If diversion is not possible or appropriate, the Triage Supervisor and/or members of the Triage Team initiate a full guest intake, frame the guest’s understanding of a limited stay in emergency shelter, and establishes the foundation for the guest’s work towards a more permanent housing solution. The Triage Supervisor will coach, mentor and supervise the Triage Team toward achievement of program goals, work with other key staff internal and external to PSI to develop and implement appropriate policy and procedure as well as ensure excellence in data quality for the service area.
The Triage team is a diverse department that engages guests on the street, over the telephone and as they enter emergency shelter. The Triage Supervisor will ensure that the Triage Team provides exceptional customer service both internally and externally and will work in partnership with other PSI departments and community partners to provide integrated service delivery which furthers our mission to eliminate homelessness. The Triage Supervisor will develop working relationships with other departments to encourage PSI/Triage mission continuity agency wide. The Triage Supervisor and the Triage Team will work under tight timeframes for accurately entering guest information into the Pine Street Inn’s approved Homeless Management Information System (HMIS). Attention to detail and accuracy is critical in this position. The Triage Supervisor will provide training and guidance for other programs as the organization and its community partners work to develop impactful triage and diversion policies, procedures and practices.
QUALIFICATIONS:
EDUCATION/TRAINING:
REQUIRED:
- BSW, BA or BS in a human service-related field [degree can be substituted for a High School Diploma and a minimum of six (6) years of experience in a social service setting providing direct care]
- Certification, training, or formal education in counseling and case management
PREFERRED:
- MSW or a Master’s Degree in human services related field
- Bilingual – Spanish/English
KNOWLEDGE/EXPERIENCE:
REQUIRED:
- Minimum of two (2) years of experience delivering services to a challenged population often struggling with addiction and untreated or under-treated mental health concerns
- Minimum of three (3) year’s leadership and/or supervisory experience
- Strong computer and math skills, including familiarity with MS Word, Excel and ability to learn and successfully use MIS & HMIS programs
- Practical experience in client assessment, diversion, mediation, negotiation, motivational interviewing, trauma informed care, crisis prevention and intervention, household budgeting, rapid re-housing and service planning, recovery services – including mental health, substance use/abuse and traumatic brain injury
- Working Knowledge of Housing First and Rapid Rehousing
- Experience working as a team that encourages individual strengths/problem solving while fulfilling department goals.
PREFERRED:
- Working knowledge of local resources available to Boston’s homeless