Job Description
POSITION SUMMARY:
Assists the Capitol Place General Manager in directing the efficient operation of the Capitol
Place residential complex. Performs assigned duties related to the management and maintenance of the Capitol Place building facilities, resident accommodations, and terms of occupancy.
Assists in establishing and developing personnel, administrative, and maintenance standards.
Assists in the preparation, review and analysis of financial statements and budgets. Performs the duties of the General Manager in his absence. Ensures safety of residents, guests and employees by holding safety training classes and maintaining the building security system and procedures.
Review and approve incident reports.
Requirements:
Provides luxury, first class, personal customer service to all Capitol Place owners and
residents:
Bell services
Room service deliveries
Concierge “like” services
Maintain order, enforce all Capitol Place rules, regulations, and policies, and insure
the observance of applicable laws. Reports all discrepancies and infractions to the
General Manager.
Patrol all lobbies, corridors, public restrooms, and other areas to detect
violations.
Investigate disturbances, complaints, and accidents.
c. Confer with management
Interview guests and employees
Warn or trespass violators
Caution careless persons
Render and obtain assistance for accident victims, and document information via
incident reports.
Marginal Job Duties:
As a first responder to emergency situations, the Residential Specialist must be
able to rapidly ascend multiple flights of stairs and assist emergency and law
enforcement personnel as need.
Supervision Exercised:
Shift Leads (1 per shift) will supervise each of three (3) shifts.
Supervision Received:
Receives general supervision from General Manager, and Operations Manager.