Job Description
"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
Klipboard is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse.
Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.
The PMO Service Hub Manager is responsible for overseeing the centralised PMO Service Hub, ensuring efficient delivery of project management support services, governance, and reporting across the organisation. This role drives consistency, quality, and continuous improvement in PMO operations while managing a team of PMO analysts, co-ordinators and administrators.
Key Responsibilities:
- Governance & Compliance
- Maintain PMO policies, standards, and templates
- Ensure projects adhere to governance frameworks
- Monitor compliance with reporting and documentation requirements
2. Reporting & Data Analytics
- Collect, consolidate, and validate project data
- Prepare dashboards and performance reports
- Track KPIs, budgets, and resource utilisation
3. Resource Allocation
- Support resource allocation and timesheet compliance
- Support use of global resources to ensure efficient delivery
4. Tools & Systems Management
- Administer PMO tools
- Maintain project repositories and document libraries
- Provide user support and training for PMO systems
- Drive automation and digital enhancements for PMO processes
5. Communication & Coordination
- Coordinate between project teams and senior stakeholders
- Support onboarding of new PMO staff or project managers
6. Continuous Improvement
- Identify opportunities to streamline PMO services and improve efficiency
- Support audits and lessons-learned sessions
7. Team management
- Lead and develop the Global Service Hub Team
- Foster a culture of collaboration and continuous improvement
8. Leadership
- Member of the Global PMO Leadership team, providing input to strategy & improvement initiatives
- Partner with project managers, program leads, and senior stakeholders to ensure alignment and service excellence
- Communicate effectively across all levels of the organisation
Skills, Knowledge and Experience:
Experience and/or Qualifications:
- Strong experience in project, programme, or portfolio management environments
- Proven track record of running or supporting PMO functions
- Excellent understanding of project and portfolio governance frameworks
- Expertise in reporting, data analysis, and PMO toolsets
- Strong organisational, analytical, and problem‑solving skills
- Ability to influence senior stakeholders and communicate clearly
- Experience leading or mentoring PMO staff
Desirable:
- Experience implementing or managing PPM systems (e.g., MS Project Online, Planview, Smartsheet, etc.)
- Knowledge of Agile, Waterfall, and hybrid delivery methodologies
- Professional certifications (PMI, APM, PRINCE2, MoP, PMO‑specific qualifications)
Behavioural Competencies:
- Service‑oriented mindset – committed to delivering value across the organisation
- Collaboration – builds strong relationships and works effectively across teams
- Attention to detail – ensures data accuracy and high‑quality outputs
- Critical thinking – challenges assumptions and identifies risks early
- Leadership – motivates and develops team capability
- Adaptability – comfortable operating in change-heavy environment
The role requires you to have a valid driving license and a suitable vehicle to travel.
Fluent English communication skills (written and verbal) are required for this role.
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
Equal Opportunities
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.
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