IT Support and Event Specialist

Job Description

The IT Support and Event Specialist will work under the direction of the IT Operations Manager and the Director of Information Technology and will serve as Tier 1 support for the university’s IT support services.

Responsibilities:

Responsibilities include, but are not limited to:

• Provide front-line hardware and software support for employees’ desktops and laptops, peripherals, printers and other technologies
• Troubleshoot user account issues for employees and students
• Support and maintain A/V equipment and classroom technology
• Address advanced support cases by assessing inbound cases and assigning tickets to appropriate support personnel
• Identify and report areas for improvement by assessing and evaluating incoming support cases
• Assist with the setup and teardown of events

Standard Expectations:

• Experience troubleshooting Windows 10/11 operating systems
• Experience troubleshooting Mac operating systems
• Must be familiar with common desktop and user administration paradigms and tools such as:
  • System imaging
  • MS Active Directory
  • Antivirus/Antimalware tools
• Must have a basic understanding of computer networking
• Must be able to provide advanced hardware and software support such as:
  • Replacing failed hardware
  • Operating system installation
• Be willing to work outside of standard operating hours, including nights and weekends, to provide support for various events on campus on an as-needed basis
• Candidate must be able to work in hot/cold conditions for I.T. projects. Must be able to carry up to 50 pounds, climb ladders, work in attics and underneath floors, and carry computer equipment across campus

Qualifications and Skills:

• Possess good organizational and communication skills
• Strong interpersonal skills when dealing with internal or external clients
• Good troubleshooting abilities when working on complex issues
• Excellent customer service skills when assisting users with technical problems
• Ability to use good judgment and prioritize work effectively

Education and Experience:

Minimum of an Associate Degree in IT or 1-3 years of relevant experience in a related role

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Hourly pay
• Overtime pay

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• On call
• Overtime
• Weekends as needed

Experience:

• IT Support: 1 year (Required)

Ability to Commute:

• Lebanon, TN 37087 (Required)

Work Location: In person