Job Description Summary

Responsible for developing service design solutions, supporting product support activities, resolving in-service technical issues, and improving reliability and service performance. The role collaborates with cross-functional teams, customers, airlines, and MRO organizations to ensure effective technical support across the full product lifecycle.

Job Description

Roles and Responsibilities

• Develop service design and product support solutions based on customer, user, and business needs.
• Translate service requirements into subsystem and component-level solutions in cooperation with SMEs and cross-functional teams.
• Perform trade studies, define specifications, support CTQ and requirements flowdown, and verify that designs meet technical and service expectations.
• Ensure products meet service requirements across the full lifecycle, including installation, troubleshooting, repair, preventive maintenance, proactive maintenance, and field support.
• Support product support engineering activities related to in-service issues, technical investigations, and operational reliability.
• Participate in incident management, help define field solutions, and support timely resolution of technical problems affecting customers or fleet operations.
• Conduct root cause analysis and structured problem solving to identify causes of failures and recommend corrective actions.
• Prepare, review, and use technical documentation, such as repair instructions, service documents, engineering reports, and other technical records.
• Read and interpret technical drawings, design data, and engineering documentation.
• Support activities connected with fleet management, product reliability, and continuous improvement of service performance.
• Collaborate with engineering, manufacturing, services, customers, airlines, and MRO organizations to ensure effective technical support and implementation of solutions.

Required Qualifications

• Degree in Engineering, Aerospace Engineering, Mechanical Engineering, or a related technical field from an accredited university or college.
• Relevant experience in Service Engineering, Product Support Engineering, Mechanical Design, Systems Engineering, or a related engineering discipline.
• Technical understanding and ability to apply engineering principles in support of serviceability, maintainability, and product support.
• Experience with technical documentation, engineering specifications, and structured engineering processes.
• Ability to read and interpret technical drawings, models, and engineering documentation.
• Demonstrated experience in problem solving, root cause analysis, and technical issue resolution.
• Good understanding of product support, field issue management, and in-service operations.
• Ability to work effectively across cross-functional and global teams.
• English proficiency required, Czech language skills are an advantage.

Desired Characteristics

• Analytical and problem-solving skills.
• Ability to work effectively in a dynamic and fast-paced environment.
• Experience with incident management, technical investigations, and field support.
• Exposure to fleet management, reliability analysis, and in-service product support.
• Basic knowledge of aviation regulations and certification environment (e.g., EASA/FAA) is an advantage.
• Ability to document, plan, coordinate, and execute technical tasks with attention to detail.
• Demonstrated ability to influence, support junior team members, and work with customers and external stakeholders.
• Customer-focused mindset with commitment to safety, quality, delivery, and continuous improvement.

What we offer:

• Annual bonus up to 10% of yearly salary.
• Monthly contribution of 6% of base salary to Cafeteria or Pension/Life Insurance, in addition another CZK 600/monthly to Cafeteria.
• Hybrid setting - after onboarding home office possible.
• Meal vouchers (130 CZK/day) fully paid by employer.
• Two extra weeks of paid vacation above the legal minimum (6 weeks total).
• Fresh fruit and vegetables at work twice a week.
• Multisport card contribution.
• Health Days (massages, specialist consultations, yoga sessions, wellness packages).
• Private on-site gym.

Additional Information