Manager Industrial Engineering, Store Ops

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact
The primary purpose of this role is to lead a team in the day-to-day operations of Lowe's workforce management programs. This position initiates and oversees high-visibility projects that impact store labor productivity and delivers analytics and project insights to executive leadership. This manager fosters a work environment that is highly collaborative by ensuring team builds strong relationships with many key partners across the organization. The manager role focuses on the professional development of the team, ensuring they are maximizing their talents and using growth opportunities to develop to their fullest. Manager inspires team through strong servant leadership behaviors, and provides feedback and coaching to drive performance improvement. The Manager Workforce Management works with executive leadership to share insights into labor allocation and store productivity, influencing decisions based on data-driven recommendations. This manager oversees workstreams by translating functional plans into tactical projects that involve strong collaboration with multiple departments. This role will align team resources, assign accountabilities, and establish measures of success. This position manages individual contributors responsible for varying of data analysis and modeling, as well as a team of industrial engineers responsible for quantifying store workload requirements.

What You Will Do

• Provides coaching to team members by investing in their development, training team members to evolve their skills in the area of workforce management. Build collaborate environment where employees can give their best.
• Prioritizes and assigns the appropriate staff to projects and daily activities, monitors their progress, manages their workloads to ensure that team members are using their time wisely, assisting in removing obstacles or resolving issues as needed
• Recommends areas of opportunity for expense control and labor optimization to inform workforce management decisions made by business leaders in various functions
• Delivers insights informed by more senior experience to key stakeholders on higher-impact, higher-visibility projects. Role will prepare presentation materials for executive leadership, identifying actionable insights and recommendations and then translating these insights into clear, understandable themes
• Facilitates the implementation of strategic workforce management programs, managing project teams to drive work to completion. Delivers project solutions to ensure that scheduling, employee self-service, timekeeping, absenteeism, workforce analytics, and labor scheduling are optimized to meet Lowe’s long-term goals
• Serves as a thought leader in terms of workforce management subject-matter expertise at Lowe's, incorporating industry trends to shape the organization’s needs and capabilities of tomorrow.
• Accountable for major projects involving store organizational design, scalability of key positions, labor optimization tests, and business case validation for productivity initiatives.
• Partner closely with HR to deliver on workforce management programs involving staff planning, proper mix of full-time/part-time labor, changes in wage & hour legislation, etc.
• Oversees in-depth analysis on labor allocation, including use of complex statistical models, engineered labor standards, and field operations input to develop recommendations for executive leadership.
• Leverage strong project management skills to see projects through from analysis to project coordination to implementation and ultimately to measuring realization.

Minimum Qualifications

• Bachelor’s degree Operations Management, Industrial Engineering, Finance, Data Science, or a related field or equivalent years of experience in lieu of education requirement, if applicable
• Other Proven experience in managing large, cross-functional work teams or equivalent years of experience in lieu of education requirement, if applicable
• Other Experience interacting and influencing senior leadership or equivalent years of experience in lieu of education requirement, if applicable
• 5 Years Experience related to workforce planning, data science, data modeling, or labor scheduling systems

Preferred Skills/Education

• Master’s degree Master's in Business Administration or Data Science, or a related field or equivalent years of experience in lieu of education requirement, if applicable
• 5 Years Experience related to workforce planning, data science, or data modeling; LEAN or Six Sigma Green Belt certification

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.