Case Management Supervisor

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CORE JOB SUMMARY
The Supervisor, Case Management RN analyzes and distributes daily weekend department assignments, oversees weekend staff and ensures compliance with case manager initiatives. This role assumes the responsibility of evaluating patients' physical and emotional treatment plans and care options, including assessing new patients, and working with care providers and overseeing treatment plans. The incumbent assumes oversight of the department during weekend coverage and assists to provide input during annual performance evaluations and makes recommendations regarding employee discipline, promotions, etc. This role assists Care Coordination staff when experiencing family/physician issues and attempts to resolve such issues in a timely and professional manner.

CORE JOB FUNCTIONS
1. Coordinates weekend staffing schedules and assignments.
2. Monitors staff performance and provides feedback.
3. Ensures adherence to case management protocols and guidelines.
4. Conducts patient assessments and develops individualized care plans.
5. Collaborates with healthcare providers to optimize patient care.
6. Addresses and resolves patient and family concerns promptly.
7. Reviews and updates patient treatment plans as needed.
8. Facilitates communication between multidisciplinary teams.
9. Oversees the documentation and reporting of patient progress.
10. Provides training and support to new staff members.
11. Ensures compliance with regulatory and accreditation standards.
12. Participates in quality improvement initiatives.
13. Manages resources and supplies for the department.
14. Develops and implements policies and procedures to enhance care coordination.
15. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS
Education:
Bachelor’s degree in relevant field required

Experience:
Minimum 5 years of relevant experience required

Certification and Licensing:

Valid State of Florida RN license required
Refer to department description for applicable certification requirements

Knowledge, Skills and Abilities:

• Performance Management: Ability to set performance goals, provide feedback, conduct evaluations, and effectively delegate tasks.
• Training & Development: Providing employee training and motivation to enhance skills.
• Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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