Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Support Engineering in the United States.
This is a strategic leadership opportunity for a technically driven professional passionate about building scalable support systems and strengthening collaboration between Support, Engineering, and Product teams. In this role, you will lead the evolution of a growing Support Engineering function focused on resolving complex technical challenges while influencing long-term product and platform improvements. You will work at the intersection of customer experience, engineering operations, and organizational strategy to reduce friction, improve supportability, and enhance operational efficiency at scale. The position offers significant ownership, cross-functional influence, and the ability to shape systems, tooling, and processes that directly impact both customers and internal teams. Ideal candidates are systems thinkers who thrive in fast-growing SaaS environments and enjoy transforming operational insights into meaningful technical and business improvements. This role combines strategic leadership, technical depth, and organizational design within a highly collaborative and customer-focused culture.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Support Engineering in the United States.
This is a strategic leadership opportunity for a technically driven professional passionate about building scalable support systems and strengthening collaboration between Support, Engineering, and Product teams. In this role, you will lead the evolution of a growing Support Engineering function focused on resolving complex technical challenges while influencing long-term product and platform improvements. You will work at the intersection of customer experience, engineering operations, and organizational strategy to reduce friction, improve supportability, and enhance operational efficiency at scale. The position offers significant ownership, cross-functional influence, and the ability to shape systems, tooling, and processes that directly impact both customers and internal teams. Ideal candidates are systems thinkers who thrive in fast-growing SaaS environments and enjoy transforming operational insights into meaningful technical and business improvements. This role combines strategic leadership, technical depth, and organizational design within a highly collaborative and customer-focused culture.