Post - Collection Support Representative

Post-Collection Support Representative

Location: Mississauga, ON (Hybrid)

Duration: 6-month contract (with potential for extension or permanent conversion)

Pay Rate: $25/hour

Industry: Banking and Financial Services

About the Role

We are seeking a detail-oriented Post-Collection Support Representative to join a high-volume back-office operations team within the financial services space. This position supports post-payment collections, loan servicing, and reconciliation activities across multiple internal partners.

This is a fast-paced, highly manual environment where priorities shift daily based on business needs. Success in this role requires strong Excel skills, analytical thinking, accuracy, and the ability to adapt quickly.

Key Responsibilities

• Review and process payment-related cases received via shared inboxes, workflows, and Excel files
• Collect and apply payments, deposits, and documentation while ensuring accuracy across systems
• Perform reconciliations of general ledger activity, including debit/credit resolution and payment investigations
• Investigate discrepancies and validate customer payments in collaboration with accounting and operational teams
• Support back-office collection functions, including outreach to internal partners when errors or missing details are identified
• Assist with loan servicing activities such as final payments, loan closures, and lien releases
• Extract, validate, and update data using Excel, internal systems, and legacy platforms
• Manage a high volume of cases (approximately 70–100 per day) while maintaining strong attention to detail
• Adapt to shifting responsibilities across collections, loan servicing, dealer support, and branch-related requests

Required Qualifications

• 1+ year of experience in a back-office role within a financial institution or banking environment
• Experience with reconciliation, including debit/credit resolution and payment processing
• Strong Excel skills (spreadsheets, data extraction, validation, and accuracy checks)
• Strong communication skills to liaise with internal teams (e.g., branches, accounting, operations)

Nice-to-Have Skills

• Post-collection or post-payment processing experience
• Familiarity with AS400 systems
• Exposure to loan servicing or lien release processes

What We’re Looking For

• Candidates with back-office financial services experience (not call center collections)
• Strong problem-solving abilities with a focus on accuracy and accountability
• Tech-savvy individuals comfortable working with multiple systems and manual processes
• Adaptable professionals who can thrive in a dynamic, evolving workflow environment

Training & Work Environment

• Hybrid schedule based in Mississauga
• Combination of onsite and virtual training
• Exposure to multiple workflows and systems, including new platforms
• Weekly scheduling aligned with business volume and team priorities

Why Apply?

• Opportunity to gain hands-on experience in loan servicing and financial operations
• High-impact role supporting critical back-office functions
• Potential for long-term career growth and permanent placement

This is a Contract position based out of Mississauga, ON.

The pay range for this position is $25.00 - $25.00/hr.

This is a hybrid position in Mississauga,ON.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.