Job Description
Overview:
SOFTSWISS continues to expand the team and is looking for a Business Account Manager.
We need a true, experienced and accomplished professional who shares our culture and values
About Product:
With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time.
Purpose of the role:
You will be responsible for building and maintaining strong, long-term relationships with clients, ensuring their satisfaction and business growth. By deeply understanding their operations, challenges, and goals, you will act as a trusted partner, developing strategic plans and delivering tailored solutions in collaboration with internal teams.
Key responsibilities:
Establish and nurture strong long-term relationships with clients and key people on client’s side
Understand client business specifics and how it operates
In collaboration with the team and client’s key people identify the potential issues and problems client business is facing to propose solutions to solve them
Create client’s development plan and strategy
Be responsible for the general client satisfaction and growth in close collaboration with casino platform team
Resolve ongoing issues and problems
Forecast and track key projects metrics
Required Experience:
English B2
Russian B2
Strong communication, negotiation and team collaboration skills
Strong knowledge of IT industry and how the major processes function
2+ years in account management and/or customer success management
Previous experience with creating and implementing strong relationships with clients
Our Benefits:
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.