Transplant Assistant 1 - USFTGP Heart Progtam

The Transplant Assistant (TA) is responsible for coordinating transplant and non-transplant referrals, appointments, evaluations, and other testing in collaboration with the transplant coordinators and managers within the center. The TA is responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital.

Required:

• High school diploma or GED

Work Experience and Additional Information 

• Experience in registration or patient care in a hospital or physician office setting
• Familiarity with medical terminology
• Proficiency in computer software (Word, email, and EHR) and customer service experience

Duties & Responsibilities

• Responsible for coordinating transplant and non-transplant referrals, appointments, evaluations, and other testing in collaboration with the transplant coordinators and managers within the center providing effecient and appropriate support
• Provides excellent customer service to patients when answering patient triage phone calls, supplying appointment information, or responding to patient questions or concerns to promote a positive patient experience
• Obtain medical records from referring physicians, outside laboratories, as well as inpatient stays, consults, and procedures performed at Tampa General Hospital maintaining good working relationships
• Perform clerical duties in support of the clinical coordinator such as drafting correspondence, faxing and copying of materials to support collaboration within the department
• Works in the electronic medical record to transcribe laboratory results through specific software, to create telephone and triage notes, and to order testing per approved protocols to maintain an accurate and thorough record