PC Maintenance Tech II

Under limited supervision, performs moderate to complex maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the organization. Maintains a spare parts inventory of systems, subsystems, and component parts used in repair work. Updates progress reports for all work performed. Receives work direction from supervisor on work priorities and daily assignments. Assists other PC Maintenance Technicians as necessary.

1. A high school diploma or equivalent (GED) is required. An Associate’s degree or certification in Computer Science, Maintenance, Telecommunications, Certified Network Engineer or a related field is preferred. Additional certifications may be required. - CompTIA A+ (Plus) certification is highly preferred.

2. Two years of experience with desktop equipment, performing installations, configurations, troubleshooting, and evaluations.

Hard Skills:

· Help desk/ticketing systems (ServiceNow, Remedy, etc.)

· Imaging/deployment tools (SCCM, MDT, Intune)

· Remote support tools (Bomgar, RDP, etc.)

· Messaging/ Texting (Tigerconnect, Microsoft Teams)

· Asset and inventory management systems

Soft Skills:

· Hands-on IT experience is important. (Healthcare is preferred)

· Communication

· Problem-solving

· Work independence

· Team player

· Customer Service

· Time Management

· Takes Initiative

All your information will be kept confidential according to EEO guidelines.

Compensation:

• Pay Range: $27.44 - $38.41
• Other Compensation (if applicable):
•  Review the 2025-2026 UMMS Benefits Guide