Drop Ship Operations Specialist
Job Description
Your Opportunity, Your Team
The Dropship Operations Specialist supports QVC Group and manages the planning and execution of customer order fulfilment from QVC/HSN dropship vendors, partnering with Vendors, Merchandising, and Planning to confirm sales plans, develop operational strategies, and track performance to ensure timely and cost-effective delivery.
Where You'll Work:
This role is remote and job seekers must reside in one of the following states PA, NJ, or DE to be considered. This role requires you to be on site at our West Chester, PA location as needed.
What You’ll Do:
Monitor and manage vendor performance to ensure service levels meet QVC/HSN standards.
Review reports and performance data to identify trends, set expectations, and determine next steps.
Work directly with vendors to improve performance, recommend solutions, and confirm actions are completed.
Investigate delayed or problem orders, identify root causes, and partner with Customer Service when needed.
Collaborate with Merchandising, Customer Care, Planning, and vendors to keep operations aligned with business goals.
Communicate vendor, carrier, system, and customer issues to leadership, and escalate concerns when necessary.
Support vendor and item setup, reporting, and special projects to improve the customer experience and control logistics costs.
What You Bring:
Bachelor’s degree or equivalent business experience
3–5 years of experience preferred in eCommerce distribution, transportation, or customer contact operations
Vendor management experience in an eCommerce environment is strongly preferred
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.