Job Description
We're Hiring: Client Intake Advocate
Behavioral Innovations is seeking an Intake Advocate who can support families navigating the journey of autism care.
Location: Corporate Office currently in Addison, TX (Near Beltline & Tollway) - We're relocating July 2026 to Park/Tollway (West Plano area)
Role Type: Hybrid - During the initial 90-day training period position is required to be in office full-time, eligible to transition to a hybrid schedule based on performance.
Reports to: Intake Supervisor
Why Join BI:
- Compensation: Hourly Rate
Work-Life Balance: 10 days PTO, 7 paid holidays.
- Comprehensive Benefits: Medical, Vision, Dental, and Supplemental Insurance Policies.
Wellbeing: Tools and programs to support physical, mental, and emotional wellness.
Employee Assistance Program (EAP): Comprehensive support.
Family-Centric Culture: Caring, collaborative environment.
Award-Winning Culture: Recognized for clinical excellence and ethical standards.
Values-Driven Organization: Integrity, accountability, collaboration, and family-focused care
- Be part of a mission-driven organization making a real difference in children’s lives.
Utilize your sales and communication skills to positively impact families and communities.
Your Role & What You'll Do:
As an Intake Advocate, you’ll play a critical role in shaping a family’s first experience with Applied Behavior Analysis (ABA) therapy. You’ll be the first point of contact, listening carefully to each family’s unique needs, answering questions, and guiding them through the intake process with warmth, professionalism, and clarity. This role is ideal for someone with a sales-oriented mindset-someone skilled at motivating action, overcoming objections with empathy, and turning inquiries into meaningful connections.
Build strong, trusting relationships with families via phone, email, chat, and text.
Guide families through the intake process, ensuring all required documentation and insurance verification are complete.
Collaborate with center staff and the authorizations team to ensure a seamless client experience from inquiry to first day of therapy.
Track and document every stage of the client journey using our CRM and Electronic Health Record (EHR) systems.
Provide exceptional service by balancing compassion, professionalism, and results-driven focus in all interactions.
What We Are Looking For:
- Bachelor’s degree or relevant work experience; preferably as an Intake Specialist in a healthcare setting.
- Experience in intake, customer service, or sales.
- Experience handling inbound/outbound calls with prospective clients.
- Familiarity with Salesforce and Electronic Medical Record (EMR) systems is a plus.
A confident, empathetic communicator who can inspire families to take action.
Goal-oriented, thriving in a fast-paced, high-growth environment.
Skilled at managing multiple priorities, meeting deadlines, and staying organized.
Comfortable with metrics, detailed documentation, and using Salesforce or similar systems.
About Behavioral Innovations:
Since 2000, Behavioral Innovations (BI) has been a leading provider committed to transforming lives by providing compassionate, center-based Applied Behavioral Analysis (ABA) therapy for children with autism, ages 18 months to 10 years. With more than 100+ locations across TX, OK, CO, VA, MD, NC - and more to come - we’re continuing to expand rapidly. Join our dynamic team and make a meaningful difference in the lives of the families we serve.
If you’re ready to combine your sales savvy, empathy, and organizational skills to make a difference, we want to hear from you.
Apply today and start transforming the way families experience ABA therapy!
Join Behavioral Innovations as an Intake Advocate. Where Potential Thrives.
CORP2026