Senior Renewals Specialist

The Senior Renewals Specialist owns and optimizes the end-to-end renewals process across Aqueduct Technologies’ customer portfolio. Reporting to the VP of Sales Operations, you will be responsible for ensuring timely, accurate, and strategic execution of customer contract renewals while driving retention, customer satisfaction, and long-term value.

 

This role combines operational precision with strategic insight, balancing process excellence, relationship management, and proactive risk mitigation. Partnering with Sales, Customer Success, Finance, and Operations, you will surface risk early, drive alignment on account strategy, and ensure every renewal supports broader revenue goals, not just a contract end date.

The Senior Renewals Specialist owns and optimizes the end-to-end renewals process across Aqueduct Technologies’ customer portfolio. Reporting to the VP of Sales Operations, you will be responsible for ensuring timely, accurate, and strategic execution of customer contract renewals while driving retention, customer satisfaction, and long-term value.

 

This role combines operational precision with strategic insight, balancing process excellence, relationship management, and proactive risk mitigation. Partnering with Sales, Customer Success, Finance, and Operations, you will surface risk early, drive alignment on account strategy, and ensure every renewal supports broader revenue goals, not just a contract end date.

Aqueduct Technologies is committed to developing a diverse and talented team. We celebrate and support diversity and are committed to making an inclusive environment for all employees and applicants including women, minorities, individuals with disabilities, members of the LGBTQIA community, veterans, and any other legally protected group. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant on the basis of any status protected by federal, state, or local laws.

 

Aqueduct Technologies is one of the largest IT solutions providers in the US, recognized for our relentless pursuit of customer satisfaction, our corporate culture, technology leadership, and our commitment to the local community. We pride ourselves on our world-class engineering, the investments we make in our employees and our systems, and on our loyal base of customers and manufacturers. Recognized as one of the fastest-growing, private companies in Massachusetts—and awarded the Best Place to Work in Boston for six, consecutive years—there is no better time to join Aqueduct than now!