Job Description
Job Description:
Title Resident Services Manager
Company Lifestyle Property Management
Department Leasing
Reports To Community Manager or District Manager
Wage Category Exempt
Who We Are:
Every day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection™. No matter your area of expertise, at LC, you’ll find your why and your place to belong.
Guided by our core values of performance, quality, communication, teamwork, and leadership, you’ll be empowered to fuel our growth and create a lasting legacy in our communities. Are you ready to make an impact?
The Team You Will Join:
At the heart of LC is our vision to create community. Lifestyle Communities’ (LC) Home team does just that. You’ll join a dynamic team committed to activating the company’s purpose each day by building meaningful connections and putting our customers first. You’ll push past the status quo to provide an experience that’s unmistakably LC.
The Difference You Will Make:
The Home team at LC is looking for a talented individual to elevate our resident and community experience in a values-based manner reflective of our purpose. In this role, you’ll be responsible for overseeing the operational and financial performance of an apartment community.
Who You Are:
Under direction of the Community Manager or District Manager, supports leadership of community leasing and maintenance teams.
Properly documents data on a daily basis into Entrata software to include new lease, transfers and renewals of leases and audits leasing database and security deposit records to ensure accurate documentation.
Manages general leasing and renewal activities and oversees rent and past due collection efforts as well as managing the customer experience.
Supports and assists all business management efforts at the community.
Understands and collaborates on achievement of all KPI’s (Key Performance Indicators) as it pertains to business operations.
Oversees compliance efforts within the community relating to reporting, credit and background checks, evictions, etc.
Maintains accountability for overall sales performance over respective property(s).
Provides clear inspirational leadership aligning with the LC Core Values - Performance, Leadership, Communication, Quality, and Teamwork.
Direct Reports and Reporting Relationship
You will lead a team of Resident Service professionals, in addition to the ability to achieve results by working with others within the organization, regardless of the reporting relationship, is a critical success factor.
What You’ll Bring:
High school degree or equivalent is required, bachelor’s degree preferred.
2+ years of experience managing operations and directly supervising staff in a property management, customer service and/or retail environment.
Ability to quickly learn property management software is essential.
Strong leadership aptitude required.
Ability to multitask and work in a fast paced, dynamic environment necessary.
Outstanding customer service skills required.
Strong communication and conflict management resolution skills are necessary.
Physical Demands and Work Environment
The physical demands and work environment described herein are representative of the criteria that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform these functions in accordance with applicable law.
Physical Demands: While performing the duties of this job, the employee is required to primarily sit; stand; walk; handle or feel objects, reach with hands and arms; talk and hear. Occasional climbing, balancing, stooping, crouching, and crawling; specific vision abilities required by the job include close vision, distance vision, and the ability to focus.
Work Environment: While performing the duties of this job, the employee will be exposed to an office
environment with regular exposure to project sites.
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Lifestyle Communities (LC) is an Equal Opportunity Employer.