Manager, Human Resources Services (Contractual)

JOB SUMMARY

The Manager, HR Services, serves as an HR partner, providing end-to-end human resources support across the associate lifecycle. This role is responsible for delivering high-quality HR services in areas including recruitment and onboarding, employee relations, compensation and benefits coordination, HR administration, associate engagement, and compliance with local employment legislation and company policies. Working closely with managers and key HR partners such as Talent Acquisition, Payroll, and Compensation & Benefits, the role helps ensure a consistent, compliant, and positive associate experience while supporting business priorities and operational effectiveness. Where applicable, the role may also provide coordination support for local office administration and workplace matters.

Job Location flexible within Jakarta, Indonesia or Kuala Lumpur, Malaysia.

Length of Contract: 6 Months

CANDIDATE PROFILE

Education and Experience

• University degree in Human Resources management is preferred.
• At least 5–7 years of progressive human resources generalist or HR operations experience.

Skills and Competencies

• Strong Interpersonal skills to resolve sensitive issues with associates.
• Strong Verbal and written communication skills.
• Proficiency in HR systems and Microsoft Office applications, with strong attention to detail and the ability to handle confidential information with discretion. 

CORE WORK ACTIVITIES

HR Systems and Reporting

• Maintains accurate and timely employee data in HR systems and ensures all updates are completed in accordance with company standards and local requirements.
• Generates and reviews regular HR reports and dashboards to decision-making.
• Monitors data quality, follows up on discrepancies, and works with relevant stakeholders to ensure HR records are accurate, complete, and up to date.
• Supports HR reporting requirements for audits, headcount, attrition, and other people metrics while maintaining confidentiality of employee information.

Recruitment and Selection

• Partners with Talent Acquisition and hiring managers to support timely and effective recruitment.
• Supports compensation proposals for candidates in line with approved guidelines and communicates offers once approvals are obtained.
• Prepares offer documentation and coordinates onboarding to ensure a smooth and positive new hire experience.

Compensation & Benefits

• Ensures new hires are enrolled in benefit plans and communicates changes to the benefit plans in a timely manner.
• Coordinates payroll inputs and works closely with Payroll and C&B teams to ensure accurate and timely processing.
• Partners with Compensation & Benefits, Payroll, and other HR teams to deliver seamless and compliant HR support.

Training and Development

• Coordinates and facilitates new hire orientation to create a positive onboarding experience and ensure associates understand the company culture, policies, and available resources.
• Partners with managers to ensure effective departmental orientation and that associates receive the training needed to perform successfully in their roles.
• Coordinates learning participation, tracks training completion, and supports managers in identifying development needs where appropriate.

Associate Relations

• Supports the continent initiatives like Associate Appreciation Week, TakeCare, ARGs and more
• Maintains effective associate communication channels and supports local engagement initiatives.
• Provides guidance to associates and managers on company policies, code of conduct requirements, and fair treatment practices.
• Supports the timely resolution of associate concerns and employee relations matters using an open, fair, and consistent approach.
• Conducts exit interviews for voluntary separations, identifies trends, and shares relevant insights with management as appropriate.
• Supports recognition and engagement programs and recommends improvements to enhance associate participation and experience.

HR Administration

• Ensures associate files contain required paperwork (e.g., employment application, reference checks, Information Protection Agreement, job description), are properly maintained, and secured.
• Ensures terminated associate files are retained for the required length of time.
• Ensures compliance with procedure for accessing, reviewing, and auditing associate files and ensures compliance with the Privacy Act.
• Ensures medical records are maintained in a separate, secure, and confidential medical file.
• Supports the maintenance of the Human Resource Information System in accordance with Human Resources Standard Operating Procedures.
• Ensures proper documentation of all progressive disciplinary action is kept in associate file.
• Ensures performance evaluations and merit increase paperwork are maintained in associate files.
• May provide coordination support for local office administration and workplace matters, where applicable, to help maintain an efficient and positive work environment.

Office Administration

• Supports local workplace processes and coordination activities that enable an efficient, safe, and positive office environment.
• Maintains relevant administrative records and supports accurate reporting related to local workplace matters.
• Coordinates with relevant internal and external parties to help maintain a safe, functional, and professional office environment.
• Plans, organizes and coordinates special projects and office events when needed including associate activities.
• Conducts other ad hoc projects as assigned.

MANAGEMENT COMPETENCIES

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.