MANAGER, CRISIS RESPONSE TEAMS

Provides guidance, oversight and support for the daily operations of the Crisis Response Team staff across LA Metro’s rail and bus system.

Recruitment Timelines: Interviews are projected to be scheduled for the week of July 19th, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

• Oversees team(s) who evaluate individuals experiencing behavioral health crises, determine appropriate interventions, and facilitate connections to critical resources
• Supports and evaluates the delivery of mental health interventions
• Responds to requests for in-field support and ensures effective coordination of services that reduce unnecessary engagement with the justice system
• Provides clinical supervision for team members
• Performs field-based comprehensive needs assessments
• Identifies applicable resources for individuals in crisis and submits referrals
• If certified, prepares Lanterman-Petris-Short (LPS) applications for individuals requiring holds for immediate 72-hour detention at a stabilizing facility
• Conducts verbal wellness checks on individuals showing signs of distress to assess the need for support or assistance
• Provides support in responding to medical emergencies on the Metro transit system by initiating contact with paramedic services, collecting information, providing logistical support, and administering NARCAN (naloxone), CPR, and/or first aid, as necessary.
• Prepares operational and performance reports
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.  
Education

• Master’s Degree in social work, psychology, marriage and family therapy, or related field

Experience

• Six years of relevant experience or three years of relevant supervisory-level experience providing services to individuals with mental health conditions in either a clinical setting or as part of a field-based team

Certifications/Licenses/Special Requirements

• A valid, current and unrestricted clinical license, such as Licensed Clinical Social Worker (LCSW or LICSW), Psychologist (Psy.D.) or Licensed Marriage and Family Therapist (LMFT)

Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience working in a behavioral health crisis response team or program, including delivering or oversight of the delivery of behavioral health services 

• Experience working in a unionized environment, including effective collaboration with labor representatives

Knowledge of(defined as a learned body of information that is required for and applied in the performance of job tasks)

• Comprehensive needs assessments and evaluation
• Methods of field-based outreach and engagement 
• Crisis response for individuals with mental health conditions and/or substance use disorders
• Resources applicable to mental health conditions and/or substance use disorders
• Cultural and situational awareness, such as cultural sensitivity and unconscious bias
• Principles and practices of customer service 

Skill in(defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Managing staff who engage with individuals experiencing mental health and/or substance use disorders
• Performing mental health assessments and determining appropriate interventions
• Communicating effectively orally and in writing
• Problem solving
• Operating a personal computer, tablet, and/or smart device

Ability to(defined as a present competence to perform an observable behavior or produce an observable result)

• Demonstrate effective management and leadership of staff
• Respond calmly and quickly in stressful and emergency situations
• Interface with the public in a professional manner
• Assist during evacuation situations
• Read, write, speak, and understand English
• Understand and follow oral and written instructions and procedures
• Complete accurate incident reports
• Maintain basic records

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Exposure to moving machinery and/or vehicles
• Exposure to outdoor weather including extreme heat, cold, dampness and/or humidity
• Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments
• Work after designated regular hours in case of special assignments or emergencies

Physical Effort Required

• Standing
• Walking 
• Bending or twisting at the neck, waist and/or knees
• Good vision and/or depth perception to judge distances
• Move or carry objects or materials
• Ability to provide First Aid/CPR (training to be provided within six months of hiring)
• Ability to administer Narcan (training to be provided within six months of hiring)

(AW/MP)