Job Description
About the team:
You’ll be joining Media Success within the Key Attendee Success team, who are responsible for ensuring our speakers, media and investors have the best experience at our events. You’ll be working closely with the media acquisition and communications team, who have been instrumental in increasing the numbers of attending media attendees at our events.
In 2025, more than 3,000 journalists from media publications and broadcasters attended our Web Summit events, representing CNN, BBC, WIRED, The New York Times, Bloomberg, Vox, Business Insider, Reuters, Politico, Associated Press, The Atlantic, The Wall Street Journal, CNBC, BBC, The Financial Times, Axios and The Guardian, to name a few. You will be the point of contact for our media attendees and will ensure a seamless experience during and after our Web Summit events.
What you’ll achieve at Web Summit:
- You’ll act as an internal point of contact, improving processes and workflows that result in an excellent event experience for our media attendees
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You’ll ensure media attendees have a great customer and event experience
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You will manage all logistics and scheduling for media attendees attending our events
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You’ll run and fulfil any media-related activities at our events
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You’ll liaise with other teams and ensure clear communication channels exist
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You’ll foster relationships with some of the most highly regarded media organisations
Who you are:
- You’re a natural collaborator who excels as part of a team working towards stellar customer experiences
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You’re a natural people person and have keen attention to detail
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You’re exceptionally organised, with strong administrative skills
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You can solve problems, and have the ability to think on your feet
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You can keep your cool in any situation, while remaining confident, positive and professional
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You deal with confidential matters in a professional manner, while respecting and upholding professional integrity at all times
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You're a quick learner and can grasp the intricacies of complex relationships easily
Skills and abilities we’re looking for:
- 3+ years of experience in a relationship/account management or customer service role
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Excellent customer service skills and an eye for detail
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Exceptional planning, scheduling and communication skills
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Strong administrative skills and an ability to meet deadlines
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Proficient in Google Workspace, particularly Google Sheets
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Self-motivated multitasker with an ability to work on your own initiative to accomplish tasks
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Ability to adapt to changing needs and take up new tasks proactively
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Ease and comfort in talking to any audience, including Editors-In-Chief, broadcasters, media outlets from different countries, etc.
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Knowledge of media industry in any capacity is preferential
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Event management experience is preferential