Secretary/Receptionist, Cape Cod Human Services

1. Provide secretarial/receptionist coverage in an efficient, timely, and professional manner. Multitask in a busy office environment. Adhere to all standards of confidentiality regarding patient rights.
2. Schedule patient appointments in person or by telephone. 
3. Prepare reports and correspondence; produce schedules and charges from automated systems.
4. Locate, pull and prepare charts for the following day's schedules.
5. Maintain clinician daily appointment schedule.
6. Assist in location of missing charts and compile new charts. Open and distribute mail.
7. Maintain patient records including the retrieval of patient charts to file correspondence, reports, test results, etc. Pull charts for telephone messages as needed. 
8. Greet patients, verify insurance and collect co-payments. Follow policy and procedure regarding reporting any non-payment and/or insurance changes. Obtain all required consents. Secure copies of valid insurance cards.
9.  Answer telephone in a timely manner, direct calls to appropriate persons, and take accurate messages. 
10. Schedule appointments as requested with other providers, agencies, etc. Prepare associated forms such as requisitions or referral forms with review of any prep required as necessary.
11. Copy and/or provide medical records information to outside providers under established guidelines as needed. Distribute charts to clinician, nurse, or physician for release as needed.
12. Ensure accurate maintenance of administrative records and work/communicate cooperatively with co-workers, patients, visitors, and personnel both inside and outside the practice.
13. Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/duties are met during absences or increased patient volumes.
14. Consistently provides service excellence to all patients, family members, visitors, volunteers, and co-workers in a manner that reflects Cape Cod Human Services’ commitment to CARES: compassion, accountability, respect, excellence and service.
15. Provide back up for the switchboard, secretaries and/or records specialist as needed.
16.  Perform other work-related duties as requested or assigned by manager. 

• Two years secretarial experience preferred, preferably in a clinical/medical office setting and/or Associates level education. 
• Ability to read, write and communicate in English.
• Must be computer proficient in Microsoft Office and/or other applicable software programs.
• Experience in Medical Office Software preferred.

PHYSICAL DEMANDS:

• Physical and mental health appropriate to meet the demands of this position.
• Frequent standing, walking, use of stairs, sitting, stooping, pulling, lifting overhead, reaching depending on job assignment.
• Lifts supplies and equipment (15-25 lbs.)
• Considerable telephone communications and documentation.

WORKING CONDITIONS:

• May be exposed to electrical/mechanical equipment.
• May interact with patients who have a range of behavioral, emotional, or physical challenges.
• Ability to work in a fast-paced environment and manage multiple tasks at any time.