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F
IT Support Engineer
Houston, TXPosted 2 weeks ago
hybrid
Job Description
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Houston Facility Locations:
8801 Fallbrook Dr., Houston, TX 77064
We are seeking a highly skilled IT Production Support Engineer to ensure the seamless operation of both internal SFC/MES-developed systems and third-party IT applications used in production functions. The role is critical for maintaining system performance, providing first-level support, and addressing application-related incidents quickly and effectively. This position involves overseeing production systems, assisting end users, and contributing to process improvement efforts to optimize the overall production environment.
Key Responsibilities:
Required Qualifications:
Preferred Qualifications:
Working Conditions:
- IT Application Support:
Ensure continuous functionality of both internal and third-party applications that support production operations. Proactively address and resolve application-related incidents, minimizing downtime and ensuring users receive effective and timely support. - End-User Assistance:
Provide support to end users via email, phone, in-person interactions, or the ticketing system. Troubleshoot and resolve technical issues efficiently, ensuring minimal disruption to production operations. - 24/7 IT Support Line Management:
Manage the 24/7 IT support and helpdesk line, ensuring continuous availability of support services and quick resolution of technical issues across shifts and during off-hours. - Data Reporting Support:
Assist various departments (Manufacturing, Quality Assurance, Engineering, Production Planning, Warehouse, etc.) with accurate and timely reporting, ensuring data integrity and compliance with operational requirements. - Problem Documentation & Resolution:
Document technical issues, analyze symptoms, and identify the root causes of production-related problems. Develop and implement effective solutions while ensuring proper documentation for future reference and to prevent recurrence. - System Administration:
Administer production systems, including user creation, system deployments, software installations, and troubleshooting. Ensure seamless system performance through regular maintenance and quick resolution of system issues. - Issue Detection & Process Improvement:
Identify recurring system issues and areas for improvement in system stability. Collaborate with teams to propose and implement solutions to enhance performance, reliability, and overall system optimization. - Task Monitoring:
Monitor IT-related tasks including production jobs, system interfaces, and alert systems. Proactively detect issues and take necessary actions to ensure smooth operations. - Collaboration with Development Team:
Work closely with the development team and other IT support functions to resolve complex issues. Participate in system improvements and enhancements to ensure optimal system performance.
- Education:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).
- Experience:
- Proven experience (3+ years) in IT support, specifically in production environments or manufacturing systems (preferably with SFC/MES applications).
- Experience managing 24/7 IT support functions and troubleshooting production issues in real-time.
- Technical Skills:
- Advanced proficiency in Microsoft Office and Microsoft SQL Server.
- Intermediate proficiency in SAP System Management, Windows Server, and Quality Tools.
- Basic proficiency in DevOps, UML Modeling, and Power BI.
- Strong understanding of system administration tasks, including user management, software deployment, and troubleshooting.
- Soft Skills:
- Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.
- Strong problem-solving skills, with the ability to analyze complex technical issues and identify root causes.
- Proactive approach to issue detection and resolution.
- Strong team collaboration skills to work with cross-functional teams and support functions.
- Ability to manage multiple tasks efficiently and effectively, even in high-pressure environments.
- Experience with DevOps practices and automation in IT environments.
- Familiarity with Manufacturing Execution Systems (MES) and Shop Floor Control (SFC) systems.
- Experience in Power BI or other data reporting tools for effective reporting and visualization.
- ITIL or other relevant certifications would be an advantage.
- This position may involve working in shifts to manage the 24/7 IT support line.
- The role is primarily based in an office environment but may require onsite support in production areas.
- Flexibility to support urgent issues during off-hours or weekends as required.
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