Host/Hostess

250 rooms | 17,634 sq. ft. total event space across 13 meeting rooms

Amenities include: on-site restaurants (La Grotta, 1885 Café & Market), lobby bar (Gather & Hem), indoor pool, fitness center, EV charging, banquet & meeting support.

Located in the heart of Virginia’s capital in the historic Miller & Rhoads building, this hotel is just steps from the Richmond Convention Center and Virginia State Capitol. Blending historic charm with modern amenities, it provides an engaging downtown environment for hospitality professionals serving both business and leisure travelers.

JOB DESCRIPTION

Job Title: Host/Hostess

Department: Food & Beverage

Supervision Exercised: None

Supervision Received: Restaurant Supervisor / Restaurant Manager / Food & Beverage Manager

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent preferred.

Experience

• Previous restaurant or hospitality experience preferred.
• Customer service experience strongly preferred.

Skills and Knowledge

• Excellent customer service and communication skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Strong organizational and guest-flow management abilities.
• Professional appearance and friendly demeanor.
• Basic knowledge of reservation systems and POS platforms preferred.
• Ability to stand and walk for extended periods.

Job Duties and Responsibilities

• Greet guests warmly and create a positive first impression.
• Manage reservations, waitlists, and seating charts to maximize service flow.
• Escort guests to tables and communicate server sections effectively.
• Answer phones, take messages, and provide basic restaurant information.
• Maintain cleanliness and organization of the host stand and entrance area.
• Assist with menus, to-go orders, and guest requests as needed.
• Monitor dining room activity and communicate with servers and management.
• Follow company policies, safety standards, and service procedures.
• Perform additional duties as assigned by management.

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