Guest Arrival Captain
Job Description
Guest Arrival Captain
At The Ritz-Carlton, Perth, our Ladies and Gentlemen are the most important resource in our commitment to delivering exceptional experiences to our guests. We are seeking a Guest Arrival Captain who can help us grow, build lasting relationships, and inspire excellence.
- Unmatched global perks – Enjoy exclusive discounts on hotel stays and dining across Marriott International properties worldwide for you, your family, and friends
- Grow your career without limits – Access world-class training, development programs, and endless career opportunities within the world’s largest hotel group
- Invest in your future – Benefit from industry-leading learning programs and professional development resources designed to help you succeed
- Feel valued every day – Be recognised and celebrated through ongoing employee recognition initiatives
- Enjoy local perks – Access exclusive discounts at nearby retail and lifestyle venues
- Birthday perks – Celebrate your special day with a paid day off
- Be part of something bigger – Join a global brand that champions diversity, inclusion, and equal opportunities for all
About the Role
Duties
- As the first hotel contact provide a warm welcome to all guests/visitors
- Greet and escort guests to rooms.
- Open doors and assist guests/visitors entering and leaving property.
- Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests.
- Oversee and control all movement on the Hotel Driveway
- Delegate parking and luggage assistance to the porter/valet team
- Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval.
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions.
- Arrange transportation for guests/visitors, and record advance transportation request as needed.
- Communicate parking procedures to guests/visitors.
Skills & Experience
- Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
- I’m Alert Food Safety Certification (from City of Perth)
- Experience working in customer service role preferable
- Passion for customer service
- Unrestricted working rights for Australia
Only shortlisted candidates will be contacted to go through our selection process.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.