Business Initiatives and Project Coordinator

What We’re Looking For

• Strong organizational skills with exceptional attention to detail and accuracy

• Ability to manage multiple priorities, deadlines, and projects simultaneously

• Strong written and verbal communication skills with a customer-service mindset

• Interest in higher education operations, project coordination, and process improvement

• Ability to work independently while collaborating effectively across departments and teams

• Comfort working with data, spreadsheets, reports, and operational tracking systems

• Strong problem-solving skills and a proactive approach to identifying and resolving issues

• Ability to maintain confidentiality and appropriately handle sensitive information

• Adaptability and willingness to learn new systems, technologies, and processes

• Knowledge and experience working with a diverse population is preferred

What You’ll Be Doing

Onboarding Scheduling & Logistics

• Coordinate scheduling and logistics for GPS onboarding activities, training sessions, and follow-up meetings

• Manage project rollouts within project management systems for program launches, policy updates, and technology initiatives

• Communicate onboarding schedules and logistics with new employees, trainers, and department leaders

• Maintain onboarding calendars, documentation, and tracking systems to ensure accuracy and accessibility

• Support preparation of onboarding materials, training resources, and event logistics

• Track onboarding milestones and provide status updates to leadership

Student Services Administrative Support

• Provide administrative support to student services teams through data entry, documentation updates, and communication tracking

• Update student records and notes in university systems following established procedures and guidelines

• Handle confidential student information in compliance with FERPA requirements

• Provide customer service support and direct students to appropriate resources as needed

• Assist with administrative support during peak enrollment periods and staffing transitions

Academic Operations

• Maintain academic operations tracking tools including course projections, enrollment capacity data, and registration monitoring reports

• Track planned student enrollment and registration activity across academic terms

• Monitor registration activity and identify discrepancies requiring follow-up

• Collaborate with academic operations and CRM teams to support data accuracy and operational effectiveness

KPI Data Entry & Reporting Support

• Enter and maintain operational and performance data in support of institutional reporting and KPI tracking

• Maintain organized documentation and records to support reporting accuracy and consistency

• Identify and communicate data discrepancies or anomalies to appropriate team members

• Assist with reporting requests and operational data analysis as assigned

General Operations Support

• Provide scheduling, project coordination, and administrative support for GPS leadership

• Participate in cross-functional initiatives, committees, and division-wide projects

• Contribute to process improvement efforts and operational efficiency initiatives

• Support special projects and additional duties as assigned

Qualifications

• Bachelor’s degree required

• 0–2 years of professional experience; experience in higher education or an administrative role is a plus

• Strong organizational skills and attention to detail

• Ability to manage multiple tasks and deadlines simultaneously in a fast-paced environment

• Proficiency in Microsoft Office Suite including Excel, Word, and Outlook

• Experience with Salesforce, Workday, Canvas, or similar systems is preferred but not required

• Strong written and verbal communication skills

• Ability to handle confidential information with discretion and in compliance with FERPA

• Demonstrated reliability, follow-through, and a proactive approach to problem-solving

• Commitment to a collaborative and service-oriented work environment

• Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU’s Community Life Covenant.

• The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws

Physical Requirements

• Work is primarily sedentary and may require sitting for extended periods of time

• Use of computer equipment including keyboard, mouse, and monitor

• Ability to read documents, email, reports, and other correspondence on paper and computer monitor

• Ability to communicate effectively with others in person and by phone

• Ability to stand, stoop, push, pull, and lift up to 10 pounds throughout the day