Onboarding Manager - 12 months parental leave cover
Job Description
Signicat is a pan-European digital identity company that makes it easy and safe for organizations to know who they are interacting with online. Using our proprietary technology, we help companies and public organizations securely verify the identities of people and businesses, authenticate users, and enable compliant electronic document signing, so their customers can access services and complete online processes with confidence.
Today, Signicat employs over 530 people across 20 offices in 15 European countries. We work with leading banks, fintechs, telcos, public authorities, healthcare providers, and enterprises across retail and mobility to deliver trusted digital identity and onboarding solutions at scale.
Joining Signicat means contributing to a mission that has a real impact on how society works and trusting each other in an increasingly digital world.
The Role:
We are now seeking to add an Onboarding Manager to the team who will drive optimal integration of products purchased by our customers. You will join a global Customer Onboarding team with team members in Sweden and the Netherlands. The team is part of the larger Customer Success department where other colleagues in Customer Success Management and Developer Support will be working together with you on an ongoing basis to ensure that our customers have an optimal onboarding experience.
Our current team member in this position is going on leave, and we need to fill her shoes from August 2026 until August 2027. For this position, you have to be based in Vilnius, with a valid work permit to work in Lithuania.
What you'll be doing:
Lead customers to successfully implement products they purchased
Maintain high data quality with our CRM tools on onboarding projects and customers
Follow up with customers
Collaborate with other departments like Sales, Customer Success, Service Desk, Finance, and Product
Help with upsell opportunities, documentation, and product improvements
Participate in meetings with customers and prospects
Make recommendations on onboarding processes
You are:
1-3+ years working experience
Continuous learner - committed to ongoing learning and development to stay current with industry trends, Signicat’s products, and best practices.
Customer-centric – passionate about delivering exceptional customer experiences and achieving customer success.
Organized – able to work on multiple, different onboardings even during a high-demand
Ideally, you have:
Bachelor’s degree in business, engineering, IT, or another related field or relevant work experience
Excellent communication in English both verbal and written
Project management skills to finalize onboardings and follow up on customers' feedback
We consider a plus if you speak - Dutch, German, Norwegian, Swedish, French, Danish, Finnish, or Spanish.
What we offer:
Your tech, your way - choose the tech gear that aligns with your comfort and meets your preferences
Work style (choose a hybrid or remote option based on the role flexibility)
Work-life balance - enjoy an extra 5 paid days off annually, and we will celebrate your work anniversaries with additional days off to recognise and reward your milestones.
Health & Wellness - we priorities your physical and mental well-being by providing designated packs and access to the Headspace app
Continuous growth - quarterly development talks, a dedicated time during working hours each week for training and development, defined career paths, and internal mentorship opportunities
Customized onboarding - we will prepare an Onboarding Plan to ensure an easy and smooth beginning
Give back to the community - option to use 16 hours of paid volunteer time each year to support a charity or cause you are passionate about
Be part of an international team - the opportunity to work from any other Signicat office for 2 months per year and 3 weeks per year from any European country
Empowering feedback culture - by using employee engagement tools, we ensure that every voice is heard, empowering us to grow together
Salary
2,500–3,000 €/month gross. We’re open to discussing your salary expectations to ensure alignment with your skills and competencies.