Helpdesk Support Services Specialist Intermediate

This service is for both HQ AFIMSC and Local JBSA Lackland units. The Tier 2 Help Desk Support Services Specialist provides advanced desktop support, troubleshooting, and administration across NIPR and SIPR networks. This role serves as an escalation point for complex technical issues and ensures the timely, accurate flow of IT information across the department. Recommend systems modifications to reduce user problems. Maintains currency and the highest level of technical skill in the field of expertise.

Monitors and responds to complex hardware, software, and network problems on NIPR and SIPR utilizing various hardware and software testing tools and techniques.

Provides primary interface with contractor support service groups or provides internal analysis and support to ensure appropriate notification during outages or periods of degraded system performance.