Patient Experience Assistant

Patient Experience Assistant

Purpose & Scope:

As department assistant, incumbent will answer telephones and refer callers as appropriate, or provide general information. Greets all incoming visitors, and employees and assists as needed. The Assistant has front-line responsibility for handling customer service interactions, primarily through telephone and personal contact with both internal and external customers. In this capacity, the function of the assistant is also incorporated to include daily operational tasks, computerized record-keeping, filing, and general office management activities.

Education:

High school diploma or equivalent is preferred.

Experience:

One year of office/clerical experience is preferred.

One year of experience using Microsoft Office Suite is preferred.

Certification/Licensure:

None.