Universal Banker.Egypt- Distribution - Al Horeya Branch.Retail Banking

Manage cash transactions through Teller counters at the new branch model.
• Strive towards managing customer expectation for each interaction.
• Minimize customer attrition and reduce liability & service application rejections.
• Customer acquisition through sales to walk-ins 
• Take ownership of customer complaints and take them to resolution.
• Introduce & educate customers on the use of Bank alternative Channels & new digital technologies.
• UBO will be responsible for the achievement of KPI’s on personal Banking Products as well as cross selling other segment Products.
• Ensure compliance to policies and processes targeting “Zero” operational losses.
• Improve on service levels at the branch and take ownership of customer complaint for resolution. 
• The UBO will have to handle customer with different demographics, without any bias on nationality, income or race.
• UBO is expected to work amicably with all support units and CCU and DBC to deliver a fulfilling experience without Channel disparity.
• The UBO is required to maintain good working relationships with clients to ensure in-depth understanding of the client’s business to achieve PB, & MG objectives