IT Support Specialist (MSP exp. req.)

IT Support Specialist (MSP exp. req.)
Location: Petoskey, MI OR Macomb County, MI
Salary: $65,000 + Great Benefits 
Benefits: Medical, Dental, Vision, Disability, Life, Simple IRA, Holidays, PTO
Job Type: Full-Time 
Typical Hours: Mon-Fri, 8-5 pm, rotating on-call; occasional projects 
Travel: Occasional- locally/regionally to customer sites via company vehicle 
Start Date: ASAP
Sponsorship is not available
Relocation Assistance available 

IT Support Specialist (MSP exp. req.) Description

Our client—a growing IT services company serving small to mid-sized businesses across Michigan—is seeking a skilled IT Support Specialist to provide responsive, high-quality technical support to external clients, primarily remote with occasional on-site visits. In this client-facing role, you’ll troubleshoot infrastructure issues, assist with server and network installations, and support onboarding for new users and organizations. This is a great opportunity to take ownership of your work within a company that values autonomy, upholds high standards of integrity, and promotes a supportive, team-first culture.

IT Support Specialist (MSP exp. req.) Responsibilities

•    Interface and provide client support- remote and on-site 
•    Configure and troubleshoot SMB and Enterprise software and networking platforms
•    Participate in on-call rotation 
•    Assist with the configuration and installation of servers, endpoints, and network equipment 
•    Provide user onboarding and off-boarding 
•    Perform on-site new client onboarding 
•    Interface with vendors for hardware failures 
•    Support and install hardware solutions
•    Help address client needs and ensure satisfaction is met
•    Keep documentation current
•    Support Windows, Mac, Linux, iOS, and Android

IT Support Specialist (MSP exp. req.) Qualifications

•    2+ years of recent MSP IT support experience (within the last 5 years) required 
•    Active Directory experience required
•    Microsoft 365 (Exchange Online, MS Teams, SharePoint, OneDrive) experience required
•    Familiarity with a major brand of firewalls, switches, access points, management, and troubleshooting required 
•    Experience with a ticketing system/PSA tool required
•    Must have or be willing to become Security+, Network+, and MS-102 certified