Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
Kraken is the operating system for the future of utilities. When clients choose Kraken, they do so with bold ambitions – to transform customer experience, reduce cost to serve, and unlock faster growth and innovation. Delivering on this at pace requires more than world-class technology. Clients must also evolve how they operate and build cultures that enable people to thrive alongside the platform.
Increasingly, our clients want to go beyond transforming customer operations alone. They are looking to redesign the broader organisation – horizontally across functions and vertically through leadership, governance, and decision-making – so the whole business is aligned to the Kraken way of working.
To support this, Kraken delivers transformation through three closely connected practice groups: Human Design, Organisational Design, and Technology. This role sits within the Organisational Design team, helping clients shape structures, partnerships, and ways of working that fully unlock the value of Kraken.
Why this role exists
At Kraken, organisational design isn’t an academic exercise – it’s how we help clients unlock the full value of our platform, data, and ways of working.
The Organisational Design Lead helps clients reimagine how they organise around customers, product, and outcomes, and then supports them to make it real. This role sits at the intersection of people, product, partners, and delivery, shaping organisations that can scale, adapt, and continuously improve.
You’ll work closely with client leaders, Kraken Delivery Ops, Product, and partners to design target organisations that are belief-building, operationally sound, and built for change – not static org charts.
Kraken is the operating system for the future of utilities. When clients choose Kraken, they do so with bold ambitions – to transform customer experience, reduce cost to serve, and unlock faster growth and innovation. Delivering on this at pace requires more than world-class technology. Clients must also evolve how they operate and build cultures that enable people to thrive alongside the platform.
Increasingly, our clients want to go beyond transforming customer operations alone. They are looking to redesign the broader organisation – horizontally across functions and vertically through leadership, governance, and decision-making – so the whole business is aligned to the Kraken way of working.
To support this, Kraken delivers transformation through three closely connected practice groups: Human Design, Organisational Design, and Technology. This role sits within the Organisational Design team, helping clients shape structures, partnerships, and ways of working that fully unlock the value of Kraken.
Why this role exists
At Kraken, organisational design isn’t an academic exercise – it’s how we help clients unlock the full value of our platform, data, and ways of working.
The Organisational Design Lead helps clients reimagine how they organise around customers, product, and outcomes, and then supports them to make it real. This role sits at the intersection of people, product, partners, and delivery, shaping organisations that can scale, adapt, and continuously improve.
You’ll work closely with client leaders, Kraken Delivery Ops, Product, and partners to design target organisations that are belief-building, operationally sound, and built for change – not static org charts.
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
As we are an English speaking company, please provide your CV in English.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
