Job Description
Customer Service Representative, Pneumatic Transport
At Fuller Technologies we’ve been revolutionizing the cement industry for over 140 years. From the beginning, we’ve challenged conventions, pioneered innovations, and helped shape the world– building a strong legacy of innovation and excellence. But our real strength has always been our people.
When you join Fuller, you’re not just stepping into a job - you’re becoming part of a team that fosters a positive culture, values your contributions and supports your growth. Here, we’re committed to helping you learn, develop your skills, and achieve your career goals in an inclusive environment built on teamwork and trust.
As a Customer Service Representative on our Pneumatic Transport Inside Sales Team, you will be the customers' primary point of contact on proposal and order execution, thereby governing all open and ongoing activities within the area of responsibility. The Customer Service Representative ensures that cases within the area of responsibility is well managed in a timely manner. They ensure engagement from various stakeholders by following a timeline. If a case is at risk of missing timeline and/or scope the Customer Service Representative must escalate to the manager (when support is required) and inform all relevant stakeholders including the customer if needed.
Your responsibilities
Responsible for the proposal handling and order execution process on cases from inquiry to OAK
Day-to-day alignment and coordination directly with relevant stakeholders on ongoing cases, deliveries, claims and payments, while at all times keeping the customer informed/involved
Responsible for governance on agreed contracts and terms and conditions, including Rules of Engagement
Responsible for maintaining Customer Guidelines within own area of responsibility
Delivering detailed, customer-focused communications such as inquiries, proposal versioning, and term updates
Follow up and coordinate with internal stakeholders to ensure all promised deliverables are met on time (including, but not limited to, Trade Finance, Supply Chain, Engineering etc.)
Ensuring that the Customer PO’s matches the related proposal and/or the agreed customer guideline for cases
Prioritize and book the PO as soon as possible with reference to customer deadlines and our internal guidelines
Assure on-time and good communications to keep customers informed of order status and deliveries, based on information from Supply Chain (manufacturing, deliveries etc.)
Supporting Outside Sales with sales and pricing history by mastering our BI tools (Business intelligence) and CRM activities
Supporting the use of the current case operating and tracking systems ensuring high data quality
Handling and resolving customer claims and complaints, minimizing potential negative impacts towards our customer while keeping our direct cost at a minimum
Following up on overdue payments and collaborating with Genpact, including balancing payment terms and taking tough and duly decisions if customer is consistently not paying
What You Bring
Experience with Power BI, CRM tools, and ERP systems preferred
Strong Microsoft Office skills, especially Excel and Outlook
Good communication and stakeholder coordination skills
Customer-focused mindset with attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and time-management skills
Ability to work independently and take ownership of tasks
Problem-solving mindset and ability to handle customer issues professionally
Experience working with cross-functional teams is an advantage
As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds to apply irrespective of sex, gender identity/expression, disability, sexual orientation, or age. The more diverse our employees are, the stronger our team is.
Application and contact
Please apply by clicking “apply” on this page. Kindly note that we will be reviewing applications and conducting interviews - also on a virtual setting as required - on an ongoing basis so please apply as soon as possible.
No recruiters and unsolicited agency referrals, please.
Build a better world
Fuller Technologies helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility, and we are committed to driving growth while minimising environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together in our diverse team, we collaborate in an inclusive and supportive environment to discover further ways to economic and environmental success.
For further information on Fuller Technologies' business and services, visit https://www.fuller-technologies.com/