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NCF COMMUNITY SERVICES SPECIALIST
Orlando, FLPosted Yesterday
remote
Job Description
Job Id:
671
# of Openings:
1
GENERAL DESCRIPTION:
Provide case coordination services such as information and referral, direct client assessment, home visits, and other general social services to meet the needs of children and families in assigned areas. Work is performed in a manner that fosters economic and social self-sufficiency.
ESSENTIAL JOB FUNCTIONS:
PHYSICAL REQUIREMENTS:
JOB TITLE: NCF COMMUNITY SERVICES SPECIALIST
DEPARTMENT: Orange County NCF OFFICE: Pine Hills NCF
SUPERVISES: N/A
DEPARTMENT: Orange County NCF OFFICE: Pine Hills NCF
SUPERVISES: N/A
GENERAL DESCRIPTION:
Provide case coordination services such as information and referral, direct client assessment, home visits, and other general social services to meet the needs of children and families in assigned areas. Work is performed in a manner that fosters economic and social self-sufficiency.
ESSENTIAL JOB FUNCTIONS:
- Develops and implements procedures to assess and expedite applicant’s requests for assistance and care in the form of information, referrals and general assistance.
- develops individual or family case plans to accomplish agreed upon outcomes and monitors progress in meeting case plan goals.
- Provides information and opportunities for parents to access community involvement activities and interests.
- May make home visits to ascertain the exact nature of the home environment and/or progress in meeting case plan goals.
- Maintains accurate case files. Tracks and ensures program data is input timely into designated database for accurate reporting. May generate and review standard reports.
- Assists with client completion of paperwork and applications for services, as well as, assigning referrals to identified case manager liaisons. Provides translation of information between client and service providers as needed.
- Attends assigned community meetings and participates in marketing of the program and NCF services to the community.
- Participates in the Agency’s Quality Improvement Program, Safety program and other Agency initiatives.
{Above are essential functions of the job. 4C promotes an equal employment opportunity work place which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your supervisor should you have any questions about this policy or these job duties.}
[This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.]
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of:
[This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.]
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of:
- the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar in order to prepare and read documents and correspondences.
- principles and processes for providing excellent customer service.
- interviewing techniques.
- office practices and procedures.
- a variety of computer software applications in word processing, spreadsheet, and databases, including Microsoft Word and Excel.
- Ability to
- operate a personal computer and navigate the Internet.
- meet deadlines.
- maintain confidentiality.
- gain knowledge of eligibility criteria for applicants.
- gain knowledge of community resources.
- demonstrate abilities in problem solving and organization.
- work and communicate with people from various multi-cultural backgrounds and socio-economic levels.
- Sensitivity to the needs, abilities, beliefs, and attitudes of individuals within and outside the Agency, including but not limited to customers and co-workers.
EDUCATION AND EXPERIENCE:
Bachelor’s Degree in English, Social Work, Human or Family services or related field.
Bilingual preferred.
(A comparable amount of training, education or experience may be substituted for the above minimum qualifications.)
LICENSES, CERTIFICATIONS, OR REGISTRATIONS:
Bachelor’s Degree in English, Social Work, Human or Family services or related field.
Bilingual preferred.
(A comparable amount of training, education or experience may be substituted for the above minimum qualifications.)
LICENSES, CERTIFICATIONS, OR REGISTRATIONS:
- Must meet criteria for background screening as required for child care personnel in child care licensing regulations.
- Possession of a valid Florida Driver's license and daily access to reliable transportation to and from work and for travel to off-site locations.
PHYSICAL REQUIREMENTS:
- Must be able to transport materials to meeting sites.
- Ability to
- operate a motor vehicle.
- sit for extended periods while performing essential job functions.
- speak in front of large groups.
- set up meetings including moving tables, chair, etc. and cleanup.
- May be required to perform moderate lifting/pulling/pushing/ and carrying, approximately 10 pounds, for example in lifting equipment or supplies.
ENVIRONMENTAL CONDITIONS:
- Office and off-site work environment.
- May be required to work nights, holidays, and weekends.
- Some outdoor activities in various weather conditions.
- Must be able to report to various work locations, as instructed.
- Local travel required.
- 4C functions as an agent of the Orange County Government, in regards to the management and operational decisions affecting all NCF employees and locations.
OTHER QUALIFICATIONS
- The ability to safely and successfully perform essential job functions consistent with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative and/or qualitative productivity standards.
- The ability to maintain reasonably, regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
- Compliance with all personnel policies of the Agency.
Starting pay: $21.56 per hour
Reasonable accommodation will be made for otherwise qualified individuals with a disability.
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