WGL - CAD Dispatch Specialist

Job Description

At Washington Gas, safety is our top priority—and this role is at the center of it. You’ll help coordinate and deploy resources in response to system emergencies and safety-related work, while monitoring routine service demand across the system.

• As part of our 24/7 dispatch team, flexibility is essential. This role begins with a daytime training schedule (7:00 AM–3:00 PM) and transitions into a rotating shift schedule of 7:00 AM–3:00 PM or 3:00 PM–11:00 PM. Shift assignments may change over time, and candidates must be comfortable working evenings, holidays, and a rotating schedule.

CAD Dispatch Specialist Will:
• Coordinate emergency response to gas related incidents, normally involving emergency services personnel, multiple crews, supervision and other support resources.
• Take responsibility for the dispatch operation for periods outside of the core business hours; answer questions and provide guidance to other personnel as needed.
• Take direction from Senior Specialist, Operations Dispatch.
• Prioritize emergency and planned work, determine the appropriate response and dispatch resources via the Computer Aided Dispatch (CAD) systems to ensure safety and efficiency.
• Collaborate with the multiple call centers to set order execution levels and with the employees in the field to recommend appropriate resources/personnel to respond to high order counts and/or emergency situations.
• Serve as liaison between customers and field personnel to coordinate access problems and/or emergency situations.
• Direct Dispatch Assistants and Dispatch Clerks in the performance of their daily duties and responsibilities.
• Perform other duties as assigned.

Qualifications, Skills and Abilities:
• High School Diploma or GED required; Associate degree in business, engineering, or a related field preferred.
• 0-2 years of experience in utilities, natural gas, or a related field preferred (including dispatch, emergency response coordination, call center, or field operations.
• Familiarity with Washington Gas service area geography preferred.
• Experience with systems such as GIS, CAD, work management systems, COS, TomTom Work, trunked radio systems, or similar tools preferred.
• Working knowledge of company policies and procedures related to emergency response and service routing preferred.
• Comfortable using Microsoft Office and other systems to gather, analyze, and share information.
• Strong communication skills, with the ability to stay clear and focused in high-pressure situations.
• Ability to manage multiple priorities and build effective working relationships with internal teams.
• Adaptable and flexible, including the ability to adjust shifts or extend hours as needed.

We offer a competitive salary range of $55,800 to $80,925 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply 

Why work at AltaGas?

AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver clean and affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our mission:  https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL

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For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.