Inbound Call Center Opportunities (Sales/Service Counselor)

Sales Counselor is responsible for providing outstanding customer service for all UO guests by working in a high paced phone environment, handling sales and guest service; including processing orders for Universal Orlando’s products and services which include Annual Passes, Tickets, Vacations and online support.

Service Counselor is responsible for providing outstanding customer service for all Universal Destinations & Experiences (UDX) Guest Contact Center (GCC) guests and client groups by working in a high paced Omni Channel support environment, handling guest service inquiries; including processing orders for UDX products and services including but not limited to: New Ticket Sales, New Annual Pass Sales, Ticket Modifications/Refunds, Annual Pass Renewals, Flex Pay Accounts, Dining, Executive Dining, Large Party Dining, PDF Ticket Resends, Comcast Tickets, ETDS, and General Information Inquires.