Lead Specialist/ Manager - Internal Communications

Marsh is pleased to announce an opening for the position of Lead Specialist/ Manager - Internal Communications for Gurugram Location.

Lead Specialist/ Manager - Internal Communications

The Internal Communications Manager for Mercer Business and Client Services (BCS) will support the execution of internal communications initiatives that engage the global Mercer BCS population. This individual will have experience working with senior stakeholders, a solid understanding of internal communications best practices, and a passion for storytelling that helps drive employee engagement.

The individual will be an excellent communicator, with strong writing skills and strategic awareness, and the ability to develop compelling content tailored for different internal communications channels.

In this role, the individual will contribute to the development and delivery of messaging and communications materials, collaborating with the BCS Internal Communications team and other partners to ensure consistent and effective communication across channels. While this position does not include direct reports, it offers the opportunity to grow skills in internal communications within a supportive and collaborative environment.

This role provides a chance to contribute meaningfully to Mercer’s and BCS’s communications efforts, supporting business goals through clear and engaging internal messaging.

Key responsibilities include:

• Developing clear, engaging messaging and content for employees across multiple internal channels (intranet, newsletters, email, Viva Engage etc.)
• Contributes to the planning, delivery and measurement of internal communication plans to help support the execution of company strategies and increase employee engagement
• Supporting communications for senior leadership
• Analysing distribution metrics to measure communication effectiveness against pre-defined measures of success
• Working in a team environment with a client-centric focus, emotional intelligence, and strong stakeholder management
• Collaborating with BCS internal communications team members to align messaging and ensure consistency
• Advising stakeholders on best‑practice communications approaches

What is in it for you?

• Company sponsored Mediclaim cover for self, spouse & 3 children, Group Accidental policy & Group Term life cover (details will be shared during onboarding)

• Nodal/Central Pickup and drops for day shifts and Home Pick up drop for late evening log off (only if within transport boundaries)

• Good Work life Balance, Colleague Centric Culture & Growth opportunities with learning and collaborative team atmosphere

• Eligible for Paid Leave and Optional/Public holidays (as per location for selected festivals/holidays)

What you'll need to succeed

• Proven experience in internal communications and employee engagement
• Exceptional writing and content creation skills
• Strong stakeholder management
• The ability to plan, manage and deliver communications end‑to‑end
• Experience within a large, multinational or complex environment 

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.