Associate, Client Processing Representative I

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Specialist, Client Processing to join our Transfer Agency team. This role is located in Luxembourg.

BNY Transfer Agency provides fund administration services to a multitude of clients including Money Markets, Mutual Funds and ETFs. The Client Operations team provide both client service and oversight duties for and on behalf of our clients, including management of client queries, client escalations, supporting the offshore processing teams on complex queries and management of risk throughout the transfer agency process as identified in our reconciliation process.

In this role, you’ll make an impact in the following ways: 

• Identify and manage risks as identified in the reconciliation process on behalf of our clients.
• Respond to all client queries within the required client SLA.
• Respond to and assist on all queries and escalations from processing teams (Dealing, Cash Settlements, Distributions, Registrations etc.).
• Engagement with internal teams within Transfer Agency to resolve queries.
• Engagement with the Fund Accountant, Custodian and other service providers to the fund.
• Support your team and management on client/internal escalations and projects.
• Actively participate in fund launches and the on-boarding of new Clients.
• Managing SLA’s within Transfer Agency and escalating any potential late deliverables to the management team and / or client.
• Responsible for the quality and completion of own work. 

To be successful in this role, we’re seeking the following: 

• Third level qualification is preferred or the equivalent combination of education and experience.
• 1-3 years of financial services work experience is required, Transfer Agency is preferred but not essential for the right candidate
• Broad Transfer Agency knowledge in dealing, contact centre, cash settlements, reconciliations, registration, rebates or client service is preferred.
• Must be capable of working as part of a team and also on own initiative. 
• Specialized in clearing within the Luxembourg and German markets

• Fluent in German

   

Role would suit a self-starter who is highly motivated, organised and wishes to work in a dynamic, fast paced, deadline driven environment.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

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Here’s a few of our recent awards: 

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.