Job Description
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We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a full-time Senior Operations Enablement Manager position located in Provo, Utah. The individual we are looking for is someone who enjoys working in a team environment and excels working at an individual level. This role acts as a key liaison between Home Office teams, field operations leadership, Learning & Development, and cross-functional partners to coordinate training, program implementation, and resource alignment with business objectives.
What we offer:
Annual Merit bonuses
Group Health, Dental, and Vision plans
Pet insurance, Life insurance, and EAP benefits
401K with employer match up to 4%
Paid holidays and paid time off
Opportunity for advancement
Upbeat and exciting company culture and much more!
Responsibilities include:
Lead end-to-end coordination of field pilot programs, including intake, scope definition, training alignment, communication, implementation, and performance tracking
Serve as the primary contact between field operations, home office teams, and cross-functional partners
Provide regular updates to stakeholders on program progress, milestones, risks, and outcomes
Deliver reporting and insights to support decision-making and continuous improvements
Partners with Learning & Development to ensure training programs are aligned, maintained, and support both onboarding and ongoing skill development for field teams
Coordinate with internal partners to support onboarding and ongoing development of field employees
Ensure training delivery is consistent, relevant, and aligned with operational needs
Develop and manage projects, plans, timelines, and deliverables for operational initiatives
Coordinate cross-functional resources to support execution
Monitor progress, identify risks, and implement mitigation strategies to ensure timely completion
Partner with stakeholders to develop and maintain tools, templates, and resources that support field execution (e.g., reporting frameworks, operational playbooks, meeting cadences)
May include direct people leadership responsibilities, including coaching, performance management, and team development, as the function evolves
Lead cross-functional partnerships with Procurement, Field Operations, and Technology to develop and execute strategies that ensure service centers are equipped with the necessary mobile devices, minimizing operational disruptions and enabling business continuity
Provide strategic oversight of technology readiness across all service center locations by partnering with Technology teams to ensure display monitors and other critical operational equipment are deployed, maintained, and functioning to support business operations
Perform other related duties as assigned
Qualifications:
Bachelor’s degree in Business, Operations, or related field, or equivalent education and experience
Requirements:
5+ years of experience in operations, program management, enablement, or related function
Advanced knowledge of project and program management methodologies, including project planning, risk management, change management, and implementation
Demonstrated ability to lead complex, cross-functional initiatives while managing multiple priorities and competing deadlines
Strong analytical and strategic problem-solving skills, with the ability to interpret data, identify trends, and make informed business decisions
Exceptional communication, presentation, and stakeholder management skills, with the ability to influence and build relationships across all levels of the organization
Proven ability to collaborate effectively with field operations, corporate teams, and external partners to achieve business objectives
Strong organizational and time management skills with the ability to prioritize work in a fast-paced environment
Ability to identify operational risks, develop scalable solutions, and adapt to evolving business needs
Advanced proficiency with business applications, including Microsoft Office Suite, Google Workspace, and project management platforms
Demonstrated leadership skills with experience coaching, developing, and providing performance feedback to team members while fostering accountability and engagement
Ability to work independently, exercise sound judgment, maintain confidentiality, and make decisions with limited direction
Aptive Intelligent Pest Control™ is redefining the industry with a smarter, more proactive approach to pest control. By analyzing millions of pest data points across neighborhoods, pest activity, and weather patterns, Aptive tailors treatment plans to help homeowners stay one step ahead. We geek out so our customers don’t freak out. You never thought bugs could be this cool.
Our culture is built on accountability, discipline, and high integrity—we work hard and have fun doing it. Aptive has been recognized for both its impact and workplace culture, including Inc. Magazine’s Best in Business and Best of State, Glassdoor’s Top 100 U.S. Workplaces, and Entrepreneur Magazine’s Best Companies in America. And we’re just getting started.
To learn more, visit www.aptivepestcontrol.com or follow Aptive on Facebook (@AptivePestControl), Instagram (@Aptive.PestControl), and LinkedIn (@AptiveEnvironmental).
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.