Housekeeping Manager

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:

Beachside Resort PCB

We are seeking an experienced Housekeeping Manager to ensure that all guest bedrooms and public areas are cleaned to the highest standard. This role directly manages the Housekeeping department and also oversees front office operations in the absence of the Front Office Manager.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.

- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.

- To ensure all staff in Housekeeping and Front office departments comply with Hotel Policy regarding uniform and personal hygiene.

- To be aware of the day’s business both in Room Occupancy, Special Requirements and VIP needs.

- Liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given.

- Excellent Knowledge on of how to inspect properties.

- Regularly Inspect guest rooms, public areas, recreational area for cleanliness, appearance and also to make sure these areas are kept as per the hotel’s standards.

- Ensuring that accommodation is clean, well maintained and attractively presented.

- Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded.

- Conduct meetings and training sessions as and when required.

- To actively train all staff to the standards laid down in the Training Manual and monitor their work performance.

- Approving Duty rosters for housekeeping and laundry always taking into account the hotel status (Arrival / Departure / Occupancy).

- Perform other duties as assigned by management.

Qualifications

1. Bachelor’s degree in Hospitality Management, Business Administration, or related fields.

2. Minimum 3 years of work experience as an Executive Housekeeper or Assistant Executive Housekeeper.

3. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.

4. Have a strong attention to details.

5. Ability to work independently with minimal supervision in a high degree of autonomy.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.