Food & Beverage Hostess -Amangalla
Job Description
Location Overview
Join our team in Amangalla. Amangalla lies within the ramparts of Sri Lanka’s 17th-century Galle Fort, a Unesco World Heritage Site. Offering views of the Fort and harbour on one side and the hotel’s lush gardens and swimming pool on the other, the historic residence presents lofty-ceilinged suites, elegant dining and a tranquil Aman Spa complete with Hydrotherapy Suites.
Role
Provide a warm welcome to guests as the first point of contact in the restaurant. Manage reservations and influence guests to dine with us. Ensure smooth restaurant operation by leading guests to their seats and managing waiting lists effectively.
Responsibilities
*Welcome and greet guests warmly upon arrival, managing reservations and seating charts efficiently.
* Escort guests to their tables and present menus, introducing their dedicated server.
* Answer phone calls promptly, handling reservations, inquiries, and special event requests with professionalism.
* Coordinate closely with service and kitchen staff to ensure a smooth, well-paced flow of guests.
*Address guest feedback or concerns at the door immediately, escalating to management when necessary.
* Farewell departing guests with a warm smile, ensuring their final impression of the venue is exceptional.
Requirements
* Proven experience as a Hostess, Receptionist, or similar front-of-house role within a premium restaurant or luxury hotel.
* High school diploma or equivalent hospitality certification.
* Exceptional communication skills with absolute fluency in English.
* Strong interpersonal skills and a naturally warm, engaging, and confident personality.
* Excellent grooming and presentation standards aligned with luxury hospitality.
Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey