Senior Manager, Cash Back Products & Product Excellence

Reporting to the Director, Consumer Proprietary Products, the Senior Manager, Cash Back Products & Product Excellence will manage our suite of Consumer Cash Back and Low-Rate products, as well as the ownership of the Product Excellence team. This Senior Manager will be playing a key role in the development and implementation of strategies and tactics that drive profitable portfolio growth. This role will require the successful candidate to implement and adapt the roadmap for the portfolio, leverage strong analytical skills to understand product performance, navigate and manage cross line of business relationships, and drive the flawless implementation of key initiatives that further the objectives for the portfolio. In the capacity of Product Excellence Management, this individual is responsible for identifying, implementing and measuring operational efficiencies to improve operational expenses and the product management experience. The successful candidate will also be responsible for people leadership, creating and fostering an environment of inclusion, diversity, commitment, and creativity. This position is a rich and diverse role for anyone who wants to be part of a key portfolio of products for the Canadian Blue Box.

Principal Accountabilities:

• Manage and lead the strategic development for a portfolio of products including the SimplyCash Card from American Express, SimplyCash Preferred Card from American Express, and the American Express Essential Card.
• Evaluation and development of value proposition enhancements grounded in customer insights, analytics and economics management.
• Continuously evolve the Product Line Strategy including development of plans to enhance the competitive advantage of our products.
• Constantly monitor the competitive landscape and customer feedback to identify opportunities.
• Management of Product Excellence, being adaptable and innovative in changing and enhancing the Product Management Experience. 
• Responsible for coordinating with internal partners to ensure strong business partnerships across the lines of business.
• Create a high commitment work environment where people are motivated and encouraged to achieve through empowerment, feedback and development.

• 6+ years experience with broad functional exposure and delivering cross-functional strategic initiatives.
• Solid knowledge of the consumer payments business in Canada, particularly the card competitive landscape.
• Proven ability to take an initiative and champion a project from strategic concept through to implementation and evaluation.
• Strong relationship skills: ability to build and leverage relationships to drive favorable business outcomes.
• Excellent people leadership experience: ability to motivate, inspire and coach a team.
• Solid understanding of card economics and associated core levers, experience managing inputs into a P&L, and proven success in identifying and executing on opportunities to enhance profitability.
• Superior analytical and critical thinking skills with an aptitude for selecting, reviewing & analyzing diverse data sets related to business performance.
• Strong team player with ability to build relationships and influence decisions to get things done without direct authority.
• Track record of achievement within intense results orientation; proven ability to influence and drive change.
• Identification and tracking of key project milestones.

• Proactively anticipating project risks and issues and ensuring adequate mitigation is put in place to ensure delivery is not compromised.

   

The stated salary range represents the expected compensation for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express is required as the company will not pursue visa sponsorship for these positions

The job posting is for an existing vacancy.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.