District Manager

The District Manager is responsible for overseeing the performance and operations of multiple centers within an assigned district, with full accountability for P&L results. This role partners closely with Center Managers to drive operational excellence, team development, and exceptional guest experiences.

What You’ll Do

• Lead the overall performance of assigned centers, with full ownership of revenue, expenses, and profitability

• Monitor business trends across the district and take action to improve financial and operational performance

• Recruit, hire, develop, and, when necessary, make tough decisions regarding center leadership

• Coach and support Center Managers in staffing, recruiting, and team development efforts

• Ensure consistent execution of company policies, procedures, and service standards across all locations

• Drive adoption and execution of training programs and service initiatives

• Partner with Center Managers to review monthly P&L statements and develop actionable improvement plans

• Maintain compliance with all federal and state labor laws and company policies

• Ensure every center delivers safe, high-quality care for pet guests and an outstanding customer experience

• Monitor and elevate sales effectiveness across the district

• Analyze financial reports and operational metrics to inform decision-making

• Support the rollout of new programs, initiatives, and operational improvements

• Represent and promote company services both internally and within the local community

• Stay connected to day-to-day operations by regularly spending time in centers, engaging with teams and customers

• Address and resolve customer concerns quickly and professionally

• Conduct routine facility inspections and partner on maintenance and improvement needs

• Provide leadership and support during emergency or crisis situations

What You Bring

• Strong leadership presence with the ability to motivate, coach, and develop high-performing teams
• Sound judgment and the ability to solve problems quickly and professionally
• Excellent communication and interpersonal skills
• A hands-on approach and willingness to be actively involved in center operations
• A genuine love for animals and comfort working in a pet care environment

Qualifications

• 3+ years of multi-unit management experience
• Experience in pet care or a related service industry preferred
• Proficiency with Microsoft Office (Excel, Word) and general computer skills
• Bachelor’s degree preferred

Additional Requirements

• Ability to travel up to 25% (local and occasional national travel)
• Flexibility to support centers seven days a week, as needed
• Ability to stand, walk, and move throughout centers for extended periods
• Comfortable working in environments with animals, including exposure to dander, cleaning agents, and related conditions

Compensation for this position is anticipated to range from $110,000 to $125,000 annually. Final compensation will be determined based on factors including experience, skills, qualifications, geographic location, and business needs.

This position may also be eligible for performance-based bonus or incentive compensation, where applicable.

Eligible employees may participate in company-sponsored benefits programs, which may include medical, dental, and vision insurance, paid time off, 401(k) retirement savings plans, employee discounts, and other company-provided benefits, subject to plan terms and eligibility requirements.

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