Spa Manager

Hand & Stone Massage and Facial Spa in Hollywood, Florida is seeking an experienced, results-driven Spa Manager to grow membership and sales, strengthen operations, recruit and develop a high-performing team, and take ownership of the spa’s success.

This is a full-time, in-person leadership role based in Hollywood. You will be part of a growing multi-location organization with additional Hand & Stone spas in Weston/Davie and Sunrise-Sawgrass, providing broader support and future growth opportunities.

Experience with Hand & Stone, Massage Envy, or another membership-based spa, fitness, wellness, salon, or high-volume retail business is strongly preferred.

Compensation and Benefits

• $60,000–$70,000 base salary, based on experience
• $10,000–$15,000 annual performance bonus opportunity
• Paid time off
• Employer-sponsored 401(k) with employer matching
• Complimentary monthly massage or facial
• Employee discounts on services and retail products
• Management training and leadership support
• Growth opportunities within our multi-location organization

Key Responsibilities

• Drive membership sales, conversion, retention, and net membership growth
• Reduce cancellations through effective follow-up and retention strategies
• Coach the front desk team on consultations, objection handling, and closing
• Increase service, retail, enhancement, gift card, and package sales
• Review daily, weekly, and monthly performance and hold the team accountable
• Oversee daily spa operations, staffing, schedules, payroll, and labor productivity
• Maximize Massage Therapist and Esthetician schedule utilization
• Monitor prebooking, repeat visits, average ticket, retail, and guest retention
• Maintain strong inventory, cash-handling, opening, and closing controls
• Resolve guest concerns promptly and professionally
• Recruit, interview, hire, onboard, and retain Spa Associates, Massage Therapists, and Estheticians
• Train, coach, and develop team members and emerging leaders
• Address poor performance, attendance, and policy violations promptly
• Build a positive, professional, accountable, and sales-focused culture
• Lead by example and remain visible during peak business hours

What Success Looks Like

• Consistent membership and net membership growth
• Improved conversion, retention, prebooking, and average ticket
• Productive provider schedules with minimal open appointment time
• A reliable, well-trained, and accountable team
• Proactive recruiting and strong employee retention
• Controlled payroll, inventory, and operating expenses
• High guest satisfaction and strong online reviews
• Accurate reporting, clear communication, and consistent follow-through

Qualifications

• Minimum of three years of management experience in a sales-driven business preferred
• Proven success growing memberships, sales, conversion, or client retention
• Experience managing and developing a team of approximately 25–40+ employees
• Experience with recruiting, scheduling, payroll, inventory, and performance management
• Strong leadership, coaching, accountability, and conflict-resolution skills
• Comfortable reviewing reports and using data to make business decisions
• Strong organization, communication, and follow-through
• Microsoft Office proficiency
• Zenoti experience is a strong plus
• Bilingual English and Spanish is a plus

Schedule Requirements

Applicants must be available based on business needs, including evenings, weekends, peak appointment periods, and some holidays.

This is not a Monday-through-Friday office role. Leadership visibility during the spa’s busiest periods is essential.