Senior Director, DGR Operations (South)
Job Description
JOB DESCRIPTION
Job Title: Senior Director, Donated Goods Retail Operations (South)
Department: Donated Goods Program (DGP)
Reports To: Vice President, Donated Goods Retail (VP, DGR)
FLSA Status: Exempt
Mission Support:
Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.
Position Summary:
Responsible for driving both financial performance and mission impact across multiple districts. Ensures that retail operations effectively convert donated goods into mission funding through disciplined execution, strong leadership, and operational excellence.
Translates GWH’s strategic priorities into consistent regional execution, strengthens leadership capability at all levels, and drives a high-performance culture that connects retail success directly to workforce development outcomes.
Essential Duties and Responsibilities:
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Oversee multiple districts, encompassing a significant portfolio of retail stores across the Greater Houston region.
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Accountable for regional revenue generation, expense management, donation processing, and leadership development.
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Provide senior-level leadership and direction to District Leaders to ensure alignment with GWH’s retail and mission strategies.
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Translate enterprise priorities into actionable regional plans that focus on revenue growth, donation maximization, and operational consistency.
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Serve as a strategic advisor to the VP, DGR, contributing to DGR strategy, performance improvement, and long-term growth.
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Lead regional transformation efforts to improve scalability, consistency, and overall effectiveness of retail operations.
Financial Performance & Mission Impact:
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Own regional profit and loss performance with a strong focus on revenue generation through donated goods.
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Drive sales growth, donor value, and throughput to maximize funding for workforce development (WFD) programs.