Digital Content & Knowledge Management Specialist (Human Resources)

Job ID:41786
 

Digital Content & Knowledge Management Specialist (Human Resources) (41786)

Lloyd’s Register

Location: Mumbai

What we are looking for

• The Digital Content & Knowledge Management Specialist is responsible for creating engaging, innovative content across employee-facing People platforms — including the People Hub (HR SharePoint site), Connect (intranet), and the People Portal (Service Now).
• The role supports better self-service and employee experience by designing clear, accessible, and visually engaging resources, while analysing usage data to continuously improve. Working closely with Internal Communications, the role supports the launch of HR products and services and ensures that knowledge content is accurate, consistent, and aligned

What we offer you 

• The opportunity to work for an organization that has a clear sense of purpose, is values-driven and helps colleagues to develop professionally and personally through our range of people development programs.
• A Fix Term Contract role (12 Months).

The Role 

  Key Responsibilities:

• Design and publish engaging visual and written content for the People Hub, Connect pages, and other employee-facing platforms.
• Manage the creation and maintenance of knowledge articles in the People Portal, ensuring clarity, consistency, and accessibility.
• Partner with Internal Communications to plan and launch HR products, services, and campaigns with maximum employee impact.
• Use AI tools and digital innovation to enhance employee self-service, simplify complex information, and improve user experience.
• Analyse usage data and feedback from SharePoint, intranet, and People Portal to identify trends, gaps, and improvement opportunities.
• Collaborate with People Change and Continuous Improvement Specialists to align content with change initiatives, process improvements, and system updates.
• Act as a point person for digital employee experience standards, ensuring a consistent tone, design, and approach across platforms.
• Support self-service adoption by ensuring employee-facing resources are easy to find, engaging, and trusted.
• Create and maintain Knowledge management articles 

What you bring

Technical / Professional Qualifications / Requirements:

**Essential:**

• Experience designing and managing digital content across intranet, SharePoint, or HR portals.
• Solid creative and visual design skills, with the ability to simplify complex information.
• Knowledge of HR processes and employee self-service principles.
• Effective communication skills with attention to clarity, accuracy, and engagement.
• Analytical skills to interpret usage data and translate insights into actions.

**Desirable:**

• Experience with ServiceNow HR Service Delivery and knowledge article design.
• Experience working with AI tools to generate, enhance, or analyse content.
• Familiarity with employee engagement platforms or digital adoption tools.
• Understanding of digital accessibility standards (WCAG).
• Previous experience working with HR/People functions or Internal Communications.

Key Competencies

• Innovation & Creativity: Uses AI and digital tools to develop fresh approaches.
• Employee Focus: Keeps employee experience and usability at the centre of all design.
• Collaboration: Works closely with HR, Internal Comms, and IT to deliver joined-up solutions.
• Communication: Able to convey information visually and in writing in a clear, engaging way.
• Accountability: Ensures content is accurate, timely, and aligned to HR goals.
• Experienced Approach: Uses data and feedback to guide decisions and improvements. 

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About us 

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of 

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place. 

Want to apply. 

Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works – the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don’t just talk about our differences, we celebrate them! 

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. 

 If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. 

We care, we share, we do the right thing.

If you have further questions about this role, please contact us at [email protected] and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

   As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).